Customer Service Executive
2 weeks ago
Job Description:
**Responsibilities**:
- **Customer Support**:
- Handle and resolve customer complaints and concerns in a professional and efficient manner.
- Ensure timely and accurate resolution of customer issues.
- **Product Knowledge**:
- Develop a deep understanding of our products and services to effectively assist customers.
- Stay updated on product features, specifications, and updates.
- **Communication**:
- Communicate clearly and professionally with customers to provide information and resolve issues.
- Collaborate with internal teams to relay customer feedback and ensure continuous improvement.
- **Documentation**:
- Maintain detailed and accurate customer interaction records.
- Document common issues and resolutions for future reference.
**Requirements**:
- Proven experience in a customer service role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Positive attitude and a passion for delivering exceptional customer service.
**Salary**: ₹15,000.00 - ₹20,000.00 per month
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
Work Location: In person
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