Room Service Order Taker

2 months ago


Vile Parle Mumbai Maharashtra, India Orchid Hotel Full time

Responsible for answering all telephone calls and prioritizing said calls.
- Should have very good telephone etiquette.
- Directly involved in the order-taking and order-placing process while dealing with guest requests and orders, courteously, efficiently, and promptly.
- Should have good knowledge of room service menus and ongoing promotions in another F&B outlet.
- Should be able to provide recommendations and suggestions to guests upon request.
- Be knowledgeable of all services, facilities, and products offered by the hotel.
- Consider the satisfaction of all guests by ensuring prompt, courteous, and efficient service at all times.
- Display excellent conversation skills and selling techniques at all times.
- Pay attention to guest orders, and know the menu thoroughly.
- Write down all the information. Highlight special requests.
- Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
- Approximate delivery time is given to the guest according to this time evaluation system established by the Outlet Manager and the Sous Chef.
- If the order has not been sent up by this time, a call must be placed to the guest to apologize and re-evaluate the delivery time.
- Ensure correct posting in the POS system for communication with the service and kitchen departments.
- Able to perform all duties and tasks per the tasks required at the outlet.
- Assist the department in driving guest satisfaction by providing consistent guest experiences.
- Coordinate with Room Service Waiter/ Waitress, Captains, and Minibar Attendant.
- Report positive and constructive guest feedback to the manager.
- Promptly handle guest queries, complaints, and all issues professionally.
- Have the knowledge and understanding to explain and perform upselling of all items offered by the department assigned as well as offering alternatives or suggestions to guests.
- Ensure proper handover is given to the next shift and also to the IRD manager.
- Report cleanliness and maintenance issues to the immediate supervisor
- Assist in carrying out scheduled inventories of products and operating equipment.
- Ensure that the place of work and surrounding area is kept clean and organized at all times.
- Ensure proper appearance and grooming while on duty.
- Perform any other assigned reasonable duties and responsibilities as assigned.

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- Phone etiquette: 1 year (required)
- Upselling: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person



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