Customer Service Officer

**Key Accountabilities**

Deepening, Retention of customers across all products by providing best services, which is measurable through increase in ETB Book balance movement and achieving of new customer acquisition.
- Sourcing of asset products including JDL renewal & NTB and other asset products.
- Term Deposit book growth - incremental and NTB.
- Increase of Fee Income by Forex fee income and cross selling of TPP.

Digital onboarding of customers.
- AML/KYC/RE-KYC & Other operational & compliance adherence
- Ensure timely completion of training modules assigned.
- Ensure complaints are responded to and addressed in a timely manner.
- Handling of inventories, secured stationaries, customer deliverables as per process and ensure its stored in dual custody.
- Compliance to audit observations

**Primary Location**: India-Andhra Pradesh-Vinukonda

**Job**: Operations

**Schedule**: Regular

**Employee Status**:
Full-time
**Job Posting**: Aug 9, 2023, 4:58:01 AM