Operations Executive

4 months ago

Sambalpur, India Anand Cargos And Freightage Solutions Full time

Operations Executive - Transportation and Logistics

**Position Overview**:
**Responsibilities**:

- Strategically match available trucks with suitable loads and factories while optimizing routes to enhance efficiency and reduce transit times.
- Act as a primary point of contact, promptly attending to phone calls from clients, truck drivers, and truck owners, addressing their queries and concerns professionally and efficiently.
- Regularly follow up with relevant stakeholders to ensure the smooth execution of consignments. Verify if trucks were loaded and unloaded on time and confirm the completion of balance payments.
- Maintain accurate records of consignment progress, payments, and other relevant details, ensuring that data is updated in the company's systems.
- Collaborate with the operations team to resolve any unforeseen challenges during transit, such as delays, route changes, or other operational issues.
- Independently handle client interactions, providing excellent customer service by addressing their needs, clarifying doubts, and building positive relationships.
- Effectively communicate with truck drivers, providing them with necessary details, directions, and instructions to ensure the successful completion of assignments.
- Monitor and manage any arising issues or disputes related to consignments, payments, or services, escalating matters as required for timely resolution.
- Assist in developing and implementing operational strategies that enhance efficiency, cost-effectiveness, and overall customer satisfaction.

**Qualifications**:

- Minimum of 3 years of relevant work experience in transportation and logistics operations.
- Proficiency in using communication tools such as WhatsApp for sending messages, tracking, and coordinating.
- Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
- Exceptional verbal and written communication skills to interact confidently with clients, truck drivers, and team members.
- Ability to work independently and make informed decisions, ensuring smooth operations even in challenging situations.
- **Fluency in Telugu is an added advantage, allowing effective communication with local stakeholders.**
- High level of attention to detail and accuracy in maintaining records and documentation.
- Problem-solving mindset and the capacity to adapt to changing circumstances in a fast-paced environment.

Join Anand Cargos And Freightage Solutions LLP as an Operations Executive and contribute to our mission of delivering outstanding transportation and logistics services across South India. If you are a self-motivated individual with a passion for operational excellence, we invite you to be a part of our team.

To apply, please submit your resume and a cover letter outlining your relevant experience and how you can contribute to our company's success.

**Salary**: Up to ₹15,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Sambalpur, Orissa: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Operations: 3 years (preferred)
- total work: 3 years (preferred)

Work Location: In person

**Speak with the employer**
+91 9938933539

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