Systems Analyst3

**We Believe in Better**

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

**Learn more about Unisys and our key solution offerings**:Unisys, Stealth, CloudForte®, InteliServe

**What success looks like in this role**:
Monitor and detect batch jobs for failures
- Start jobs, tasks and scripts manually where automated processes do not exist
- Investigate and report on all jobs, tasks and scripts that end abnormally if operations procedures require
- Restart jobs, tasks and scripts that end abnormally
- Resolve interruptions caused by conditions external to production programs (e.g., disk, tape)
- Maintain job completion records and provide exception reporting
- Respond, troubleshoot, and resolve batch jobs and schedules for in-scope batch environment
- Update knowledge base with known errors/resolutions, technical documentation and procedures
- Monitor and track false and missed monitoring events and alerts to continuously tune monitoring thresholds
- Keep a check on Job Contentions and File Contentions to avoid any delays in batch. Take appropriate action whenever situation arises.
- Keep a check on System Performance. Monitor the performance and fix issues or escalate whenever occurred- Responds to escalated problems in a timely and accurate manner and ensures that Service Level Agreements are met- Capable of addressing all questions regarding the installation, configuration and customization within the areas of domain expertise without reference to others-
- Escalates product issues when unable to resolve them with available tools and skills- Attempts to reproduce reported problems, identify, and provide immediate workarounds to overcome problems.- Documents resolutions to reported problems- Identifies product and documentation deficiencies and makes suggestions for improvement.- May work with clients to define requirements for enhancement requests.- May contribute to the resolution of difficult client situations- May contribute to qualifying and assessing client’s expectations- Develops good skills and levels of expertise on products and solutions being supported- Follow up with clients to perform fixes and to confirm resolutions- Ticket and queue management of Incident- Provides technical, practical solutions to a wide range of difficult problems and are consistent with organizational objectives- Frequent internal and external customer contacts- Provide monitoring and first level support to production systems and issues

LI-SS1

**You will be successful in this role if you have**:

- Good to have COBOL & Algol programming knowledge.
- Good to have Operating system Administration.
- Working exposure to Incident & problem management (ITIL)
- Experience in MCP/OS2200 skill is a strong plus
- IBM Mainframe or MCP - JCL/WFL skills