L & T Central Services Expert

3 weeks ago

Hyderabad, India Novartis Full time

386503BR

**L & T Central Services Expert**:
India

**About the role**

Location: Hyderabad #LI Hybrid
About this role:
In this role as part of Learning & Talent team, you would manage and administer U4G programs, both in the GxP & non GxP areas and partner with businesses to design effective learning solutions. You will work with stakeholders to identify learning needs, design strategies and stay up-to-date with trends to continuously improve program offerings and drive training compliance. You will work on providing learner support via SNOW tickets and ensure they are closed within the defined SLA.
Your responsibilities include but not limited to:

- Learning and Talent Central Administrator in Novartis Learning and Talent related systems
- Perform and deliver high quality GxP and Non GxP training activities in Novartis Learning Management System (UP4Growth)
- Ensure compliance to Novartis internal quality standards, relevant regulatory requirements and service level agreement (SLA)
- Stay apprised with the information on the major on-going incidents, escalations, issues and develop an understanding of recurring incidents and problem tickets
- Ensure timely completions of mandatory trainings and adherence to compliance policy
- Support in knowledge and capability building within the team
- Ensure all time readiness for customer and internal audits and support customers during audits and inspections by providing requested training documents

**Commitment to Diversity & Inclusion**:

- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Role Requirements**

What you’ll bring to the role:

- Graduate/Postgraduate in Pharmacy/Life Sciences/Engineering/Arts/MBA/HR or equivalent from reputed institute
- Minimum 3 years of desirable experience in QA/QMS/Learning Management Systems and operating in a matrix organization.
- Experience with P&O cloud solutions (preferably Cornerstone on Demand) and GxP, Data Privacy & Compliance requirements
- Operational Excellence, Navigates processes and procedures to get things done while focusing on continuous improvement whenever possible.
- Interpersonal Savvy, Works well with diverse groups of people, handles conflict situations effectively and builds formal and informal relationships. Strong collaboration skills, good relationships and stakeholder management skills for all 3 levels (Local, Regional, Global).
- Managing Change: Quickly adapts to match shifting demands of different situations and operates effectively during times of uncertainty

Why Novartis:

Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to

Join our Novartis Network:
**Division**

People & Organization

**Business Unit**

P&O People Services and Technology

**Work Location**

Hyderabad, AP

**Company/Legal Entity**

Nov Hltcr Shared Services Ind

**Functional Area**

Human Resources

**Job Type**

Full Time

**Employment Type**

Regular

**Shift Work**

No

**Early Talent**

No

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