Logistics Executive
5 months ago
**Purpose of the position**
- Overall responsibility for Customer Service dept.
- Strive to continually improve and build the customer service department and ensure company’s service standards and policies are fully implemented at all times. Ensure mínimal customer complaints and claims.
- Maintain positive team spirit and working environment.
- Ensure proper follow-up of shipments on regular basis by the team.
- Sending pre-alert documents to customers / CHA as described in SOP (Import & Export Air & Ocean)
- Ensure Post sales activities are carried out in a professional manner with the objective of retaining and further developing customer base.
**Key Tasks**
- Ensure smooth air freight & sea freight activities with high performance and high productivity across the region.
- Responsible for customer service activities for all products in the dept.
- Maintain Freight Rates (Air/Sea, Import/Export) for ready reference. Update them on monthly basis.
- Ensure timely feedback on all customer related queries or overseas queries within the agreed time frame.
- Ensure that the customer service follows SOP based on the quotations submitted by sales team and circulate it to all concern for the follow-up.
- Be a guide / mentor to the Customer Service team in resolving all issues with overseas/customers
- Generate a set of own customers thru deep sell process and encourage the team to do the same.
- Vital link between Operations, sales and customers thereby ensuring that services offered are of superior levels.
- Ensure smooth communication process and resolution of disputes with local customers across respective region and overseas partners.
- Strive to continually improve and build on the customer Service division and its performance.
- Sales oriented.
- Operations Knowledge and CHA handling
- Visiting customers along with Sales, Operations and KAM regularly to review the stock of business, performance Analyses, Payment and to discuss any other issues.
- Conducting review meeting with Sales, operations and KAM on daily basis to plan, organize and execute the activities and review previous weeks jobs.
- Pharma QMS- Any deviations from the procedures to be logged, escalated to healthcare specialist, NCRs complied with, Corrective actions implemented and maintain all relevant records at a shipment level. To also ensure Business partners are selected only from approved list and checked for Tier 2 compliance.
- Discuss with product Managers and Sales Managers on operation and Sales related activities
Skills & Competencies
**Skills/Knowledge/Competencies**
- Should be Self Starter.
- Problem Solving Skills.
- Able to find out solutions and/or approach manager with different solutions to resolve the problem without any liability to company.
Educational background / Work experience
- 1 - 2 years’ experience in forwarding industry with at least 1 year experience in customer service and well versed with industry knowledge.
- Graduate.
- Added qualification will be preferred
Language Skills
- Fluent in English
Computer Literacy
- MS Office skills and good knowledge regarding IT systems
**Job Types**: Full-time, Permanent
**Salary**: ₹18,000.00 - ₹30,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- Logistics: 1 year (preferred)
Ability to Commute:
- Bengaluru, Karnataka (required)
Ability to Relocate:
- Bengaluru, Karnataka: Relocate before starting work (required)
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