Hiring for Hindi Telecaller Banking

2 weeks ago


Noida Uttar Pradesh, India Credit Ruloans Pvt Ltd Full time

. Handle customer inquiries: Respond to inbound customer calls promptly, addressing their queries, concerns, and complaints professionally and efficiently.

2. Provide product and service information: Familiarize yourself with company's wide range of products and services to accurately address customer inquiries and offer suitable solutions.

3. Order processing: Accurately record customer details, orders, and payments, ensuring data integrity while efficiently processing orders through our system.

4. Manage customer accounts: Update and maintain customer databases, ensuring accurate and up-to-date customer profiles for future reference.

5. Upselling and cross-selling: Identify and seize opportunities to upsell and cross-sell Yamaha's products and services based on customer needs and preferences.

6. Complaint resolution: Investigate and resolve customer complaints and issues efficiently, empathetically, and in a timely manner, aiming to achieve customer satisfaction and retention.

7. Escalation management: Escalate complex or unresolved customer issues to the appropriate department or supervisor to ensure prompt and effective resolution.

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Secondary(10th Pass) (required)

Work Location: In person


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