Deskside Technician 1

4 weeks ago

Mumbai, India Stefanini, Inc Full time

**Who we are**

**What will you do?**
- Provide hardware/software support services to onsite client including break/fix
- Implement virus detection and eradication procedures
- Diagnose end-user system failures and implement repair solutions
- Diagnose printer and other peripheral devise failures and implement repair solutions
- Troubleshoot network devices in order to ensure connectivity from the PC to the Network
- Provide hardware/software support services to onsite client including break/fix
- Implement virus detection and eradication procedures
- Diagnose end-user system failures and implement repair solutions
- Diagnose printer and other peripheral devise failures and implement repair solutions
- Troubleshoot network devices in order to ensure connectivity from the PC to the Network

**What do you need to succeed?**
- 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
- Experience troubleshooting and replacing hardware on Lenovo PCs
- Experience using Active Directory
- Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
- Experience troubleshooting wireless connectivity issues
- Quality Customer Service skills
- VPN experience.
- Experience with basic hardware printer support
- Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP

**What you"ll get**
- Work with brilliant minds, often within a global capacity;
- Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

**Why we"re different**
- Brazilian and privately owned company;
- Agility, flexibility, and innovation are in our DNA;
- Flat organizational structure which enables faster communication and decision making.

**Take a look for yourself**

Here's one of our own, talking about the culture, space and growth opportunities:
***
- MAC system support experience
- Provide onsite deskside support to local and remotes sites in Shenzhen.
- Travel is required when necessary.
- Support computing hardware and desktop software.
- Support Printer & Peripherals, Desk phone and Mobile phone.
- Support Video Conference room and Show room as level 1. Standby service is required when necessary.
- Provide Event Support according to business requirements.
- PC re-imaging for PC Refresh or computing problems when required.
- Restoration and migration of user data
- IMAC Support IT equipment Install/Move/Add/Change
- Assistance of PC Assets management with Assets team together.
- Provide Smart Hands as required to assist other support groups including but not limited to networking, server and telecommunication teams.
- Good English in reading, writing and speaking
- Solid foundation of end user computing experience
- Excellent troubleshooting capability
- Excellent verbal and written communication skills
- Fundamental knowledge of Service Management process
- Good time management skills to prioritize workload
- Good service experience in a corporate environment
- Ability to determine the solution & root cause of issue
- Ability to learn new technologies

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