Ems Admin

3 weeks ago

Bengaluru, India Hewlett-Packard CDS GmbH Full time

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

**Who We Are**:

- Job Title: EMS ADMIN _
- Location: Bangalore._

**Who We Are**:
**HPE Services **is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation - giving clients the most effective solutions for a fast-paced, modern business along with the expertise to achieve maximum business benefit, and to deliver better experiences.

**What you’ll do**:
**Job Description**:

- Design solutions and deployment topology in alignment with underlying server and network architecture.
- Manage portals using native Liferay administrative and deployment features.
- Integrate portal with different BI environments using web services
- Establish and promote design policies, guidelines, best practices, and standards
- Stay current with new techniques and processes for improving efficiency of the framework.
- Generate and publish an implementation plans for review to improve security and mitigate risk across Liferay app portfolio.
- Co-ordinate between various teams/groups to deliver sustainable solutions and services
- Excellent interpersonal, communication, and organizational skills
- Self-starter, self-driven, ability to work independently with mínimal oversight
- Install and maintain Liferay portal server.
- Server administration, monitoring and configuration management
- Server hardening techniques, including vulnerability remediation and privileged access management.
- Performance resiliency and disaster recovery testing
- Automating end-to-end workflows
- Maintenance and performance optimization
- Troubleshooting of Liferay issues on Linux
- Demonstrable knowledge of containers, cloud technologies, and agile/scrum activities
- Understanding of Elasticsearch administration and troubleshooting

**Monitoring and logging: Prometheus, Grafana, Thanos, Loki, ELK**
- Experience in Logging infrastructures like ELK.
- Experience to mange parsing of log for Kebana dashboard
- Experience to troubleshoot flunbit agent related issue
- Experience to troubleshoot node exporter related issue
- Should have experience to work on windows and Linux environment
- Should have used SNMP, ICMP, SSH, WMI protocol to monitor and manger cloud infrastructure
- Experience to manager Prometheus, Loki, Thanos
- Experience to manage Grafana JSON
- Network, PaaS, IaaS component KPI monitoring experience
- Promtell, snmpd knowledge to manage infra log
- Experience to manage PaaS exporter, installation and troubleshooting
- Knowledge of PaaS exporter and their KPIs

**ITSM: Zammad**
- IT Service Management knowledge for Process Digitalization and Digital process automation
- IT Service Management modules “Incident Management, Problem Management, Event Management, Request Fulfilment, and Knowledge Management” processes and best-practice knowledge.
- Experience to configure ITSM processes ( IM/CM/PM/SRM/KM) and create SOPs document to ensure landscapes completion.
- Experience to Create/ Manage workflow to capture all IT and non-IT inventory in a single place
- Experience to configure multi vendors Incident, Service Request ticket response time, resolution time and violations notification
- Experience to manage and Configure SLO, SLAs reports for incidents, events, problems, and service requests
- Experience to manage the integrate of ITSM with LDAP, ITAM, ITOM, and Grafana, Kibana
- Experience to manage the configure ticket state change using API. SLA violations notification and reporting
- Will be responsible for ensuring that automated SLA monitoring is enabled for all SLAs and ensuring that automated reports and dashboards are available for Customer’s users

**ITAM **“**I-DOIT**”**
- Experience of IT assets discovery and auto/ manual update in the CMDB database
- Experience of ITAM Tool integration with ITSM Tool
- Experience of ITAM LDAP configuration
- Experience of Bulk update in the CMDB based on unique key
- Experience of SSO and LDAP configuration
- Knowledge of SAM, HAM to provide compliance reports
- Experience of API base update on ITAM database

**What we can offer you**:
A competitive salary and extensive social benefits

Diverse and dynamic work environment

Work-life balance and support for career development

An amazing life inside the element

Want to know more about how you can make your mark with us?

**Then let’s stay connected**

india #servicesandsupport

HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together

**Additional Skills**:
**What We Can Offer You**:
**Health & Wellbeing**

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