Noc Monitoring

2 months ago

Chennai, India CBTS Full time

Essential Functions

Location: India
- Alarm surveillance and response to Network Element events, including:

- Class 4 or 5 Voice Switches (5E/DMS/Metaswitch)
- SS7
- AIN
- NG911
- Central Office/Customer Transport events
- Access network (DSLAMs, GPON OLTs)
- Video network
- Core IP routers and switches for LAN, WAN, ATM, ADSL, Internet, and other data offerings
- Tracking and monitoring maintenance performance and the impact on other processes
- Monitor and respond to CBT Security alarms using the Pegasys Security support system
- Monitor and respond to fire alarm system and building maintenance alarms
- Monitor ticket status and update log-sheets daily
- Monitoring and following up on closed work items
- Respond to Network System outages and Emergency service conditions by following established procedures/protocols
- Effectively multi-tasks to achieve specific measurable goals toward productivity and quality
- May be required to assist with the primary duties of other NOC profile
- May be required to cross train others
- Participates in 24/7 Surveillance center schedule; this schedule includes working other shifts, weekends, and holidays as needed

Experience/Background

6 to 7 years of experience

Work Environment
- Work location: Network Operations Center
- Work performed in a team-oriented customer focused environment
- Normal tours of 8 hours; facility will be open 24 hours a day. Requires day, evening, or night tours, overtime, emergency callouts, weekends and holidays
- High volume, detail oriented environment
- Size of office and work group varies depending on location
- May be required to work independently with mínimal supervision

Supervisory Responsibilities

No Supervisory Responsibility

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