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Customer Service Advisor

4 months ago

HSR Layout Bengaluru Karnataka, India Srishti Software Full time

Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns

Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

Update customer information in the customer service database during and after each call

Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- US shift

Ability to commute/relocate:

- HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)