Service Advisor

3 weeks ago

Patna, India Budha Toyota Full time

**Qualifications**
- Customer relation skills both in person and over telephone
- Good Communication Skills & Time Management Skills
- Service Selling Skills
- Basic Automotive Knowledge & Experience

**Goals**
- Customer Satisfaction through Fix It Right & 7-step Customer Care Process
- Promote the Dealers Service Departments Capabilities & Strengths
- Determine Customers Needs & Communicate these to the service shop to fix it right the first time and deliver the vehicle on time
- Increase Customer Market Share
- Contribute towards achieving Service &Service parts Unit / Sale Targets
- Contribute to New Vehicle Sales through Customer Retention

**Main Tasks**
- Ensuring effective implementation of 7-Step Customer Care Process through TDMS Usage
- Proper Listening of Customer Needs & Preparation of Repair Order accordingly highlighting the prime concern and using Diagnostic Chart
- Appropriate calculation / communication of Delivery Time
- Promote Service Appointment system to maximize the facility and manpower capacity utilization
- Ensure vehicle care through use of vehicle protection materials (Seat Covers, Floor Mats, etc.)
- Provide Clear Cost Estimate / Work to be done detail
- Monitor the work progresses and keep customers informed of changes to cost and completion times
- Create precise itemized customer invoices and compare with estimate
- Actively promote the services and benefits of the dealers service and Service parts departments to all customers
- Explain & Enquire suitable method to customers for Post Service Follow Up
- Take all necessary actions to resolve customer complaints in the shortest possible time and take preventive measures to control complaints
- Ensure Customers’ vehicles are clean and ready with prime item and other works having done according to the promised completion time
- Regular Customer Database Updation at CTDMS
- Ensuring usage of tools (Key to Peace of Mind, Maintenance guide, etc) for proper explanation to the customer
- Generation of Body & Paint Repair Estimation, Negotiation with Surveyor, Final Survey (for Body & Paint Job only)
- Ensuring PDCA Concept in the all the activities
- Practice & Promote Kaizen Activities

**Salary**: ₹12,070.00 - ₹16,245.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- relevant work: 2 years (preferred)

**Speak with the employer**
+91 9263639651

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