Patron Delight Officer

3 weeks ago

Thane, India Cinepolis Full time

**JOB DESCRIPTION**

**Job Title: PATRON DELIGHT OFFICER**

**GENERAL PURPOSE OF THE POSITION**

**The purpose of this post is to handle a team of front liners. Accountable for issuing floats & handle**

**cash, Interaction with the IT team for POS machines backup.**

**JOB FUNCTIONS**

**1 **Responsible for leading a team of 7 - 10 employees.

**2 **Accountable for issuing floats & handling cash in starting & end of his shift respectively

Should be intellectual enough to inspire his team & for giving them a backup support for doing
**3** suggestive selling to increase the revenue of the Cinema.

**4 **Responsible for interacting with the technical team to have the proper machine backup in Canteen area.

Interacts with IT team on regular bases to have proper POS machines backup in Canteen & Box Office area
**5**

& for proper server functioning.

**6 **Responsible that his team should be well groomed.
Interacts with customer basic grievance and in case of situation out of the control inform the same to

**7** immediate supervisor.
**8 **Responsible for pilferage during the shift.

**9 **Responsible for area been designated to be maintained with proper hygiene and sanitization process.

**10 **Responsible for any equipment damage during his operation hours due to miss handling by his team.
Responsible to make sure all safety related guidelines are been followed and monitored in regular

**11** interval.

**JOB DIMENSIONS**

**BUDGET ID. (mark tick if applicable)**

**1 **There´s no interaction with any issues relating to budget.

**2 **Provides or arranges information to be used in budgeting.

**3 **Analyses and interprets numbers and budget analysis can be done against the

Specific requirements for commercial budgets, production or expenditure. May
**4** be responsible for making the numbers.

**5 **Respond directly budgeted figures and possible deviations from the real ones.

**6 **Ultimately approves the budgets of the company.

**HR COMPENSATION**

**LEVEL OF INTERACTION**

**INTERNAL FUNCTION**

**1 **Unit Head Daily reporting of day to day operations.

**2 **Assistant Manager BO revenue; Training of Cinepolite associates

**3 **HR Coordinators Staffing related

**4 **Cinepolite Associate Team Involvement and daily reporting of associates

**5 **Cinepolite Associates

**LEVEL OF COMMUNICATION**

**LEVEL ID. (mark tick if applicable)**

**1 **Basic Communication

**2 **Efficient information exchange and clear.

**3 **Collaborative problem-solving.

**4 **Negotiation and influencing others.

**JOB DESCRIPTION**

**Job Title: PATRON DELIGHT OFFICER**

**JOB PROFILE**

**CONCEPT MANDATORY DESIRE**

**AGE ** 22-25 Years

**EDUCATION **Must be a graduate. Diploma holder in Hotel Management/IHM.

**SPECIALITY **Hotels and Restaurant Background, Hotels and Restaurant Background,

**LANGUAGE TO USE **English & Local language English & Local language

**LOCATION **Cinema Cinema
Fresher - 1 year

**EXPERIENCE **Hotel/Restaurants/Service year of experience in Entertainment or

Industry in Operations. Hospitality Industry.

**KNOWLEDGE AND ABILITIES**

**TÉCNICAL SOFT**

Interacting with the technical team
**1 **Skills of establishing long terms relationships to have the proper machine backup

**2 **Knowledge of P&L account Multitasking

**3 **Cost control Team management

**4 **Revenue enhancement Obsession for detail

**5 **Training & Development Communication skills

**6 **Common sense

**7 **Team player

**Job Type**: Regular / Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Speak with the employer**
+91 9599180760

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