E2e Scrum Master(Agile Methodology, Azure DevOps)

6 days ago

Gurugram Haryana, India FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Computer Science
**Travel Percentage**:
0%
**Agile Scrum Master (7-10) Years **Gurgaon/Pune/Bangalore**.**

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the team**:
The Corporate Business Architecture team provides employees with tools to help them develop, sell and implement FinTech solutions to FIS clients. We digitally transform the efficiency and effectiveness of how FIS employees get their work done through FIS' Future Forward Program.

**About the role**:
As an Agile Scrum Master for our Dynamics 365 for Service based ecosystem of tools, you will play a pivotal role in the development and maintenance of CRM & client service engagement platforms. This role requires a deep understanding of client service and account management processes employed by B2B software companies. You will collaborate closely with cross-functional teams, including product managers, developers, technical architects, business analysts and stakeholders to deliver and support innovative digital client service solutions that meet the needs of our Client Experience partners.

**What you will be doing**:

- Scrum Framework Facilitation: Guide and coach the Scrum Team and organization on Agile and Scrum practices. Ensure adherence to Scrum roles, ceremonies (Sprint Planning, Daily Stand-ups, Sprint Review, Sprint Retrospective), and artifacts (Product Backlog, Sprint Backlog, Increment).
- Team Empowerment: Empower the Scrum Team to self-organize and make decisions collaboratively. Foster a culture of continuous improvement and learning within the team.
- Remove Impediments: Identify and eliminate obstacles or impediments that hinder the team's progress. Actively work to create a conducive environment for the team's success.
- Collaboration: Promote collaboration between team members and across different teams or departments. Encourage open communication and transparency.
- Continuous Improvement: Facilitate and participate in Sprint Retrospectives to identify areas for improvement and implement changes to enhance team performance.
- Metrics and Monitoring: Track and monitor key Agile metrics (velocity, burndown charts) to provide insights into the team's progress and identify areas for improvement.
- Product Owner Collaboration: Work closely with the Product Owner to ensure the Product Backlog is well-defined, prioritized, and ready for Sprint Planning.
- Training and Coaching: Provide training and coaching to team members and stakeholders on Agile principles and Scrum practices.
- Conflict Resolution: Address conflicts within the team and facilitate resolution, fostering a positive and collaborative team environment.
- Reinforce and promote Scrum values of commitment, courage, focus, openness, and respect within the team.
- Adoption of Agile Engineering Practices: Encourage the adoption of Agile engineering practices and technical excellence within the team.

**What you bring**:

- Relevant experience of 7 to 10 years, preferably in IT Industry
- Tools: Knowledge of following tools
- Must Know: Azure DevOps, Microsoft Teams, Office Productivity Tools(MS Office, Excel, PowerPoint for documentation, data analysis, presentation and communication), Burndown Charts and Velocity Tracking tools, retrospective tools
- Good to Know: JIRA, SSMS, Vision, Pencil, Draw.io, Power BI, SharePoint
- Agile Methodology: Expertise in iterative development, user story creation, active participation in Agile ceremonies, and fostering collaboration within cross-functional teams to deliver value incrementally.
- SAFe Methodology (Good to know): Understanding the principles of the Scaled Agile Framework and aligning business requirements with the SAFe framework to ensure successful large-scale Agile implementations.
- Project Management: Ability to create and manage project plans. Knowledge of project management tools like Azure DevOps, JIRA etc.
- Reporting: SQL Knowledge
- Basic understating of querying databases for data analysis.
- Communication Skills: Strong written and verbal communication skills. Ability to convey complex information in a clear and understandable manner.
- Interpersonal Skills: Ability to build strong relationships with stakeholders. Should be able to collaborate and work with team.
- Adaptability: Flexibility to adapt to changing project requirements, willingness to learn new technologies and methodologies.
- Documentation: Ability to create clear and comprehensive documents like BRD, FRD, NFRD, User Stories, Workflow diagrams, Data flow diagrams, System design documents etc.

**Education Requirements**:
Bachelor

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