Desktop Administrator

2 months ago

Mohali, India Knack Systems Full time

From 5 to 10 year(s) of experience
- ₹ Not Disclosed by Recruiter
- Mohali- Should be Graduate in IT stream or equivalent qualification
- Should be comfortable for rotational shifts
- Good knowledge of Hardware and software related issues for Desktop/Laptops.
- Good troubleshooting skills for desktop/Laptop/windows/Mailing System/Network printer etc.
- Should be comfortable for on-site and phone support, Printer support, Backup system support, Updating current infrastructure, Deployment of new infrastructure
- Good knowledge on various technologies: Microsoft Operating Systems 10/11, Microsoft Office products(Outlook, Word, Excel, PowerPoint, Access), IE, Google Chrome, WPS, WDS etc.
- Basic knowledge of servers DC, ADC, File servers and permissions
- Basic knowledge of LAN, WAN connectivity
- Maintain overall ownership of end user's issues/request and to ensure resolution in defined TAT
- Provide initial assessment of urgency and business impact on all support calls and escalate to seniors in case of any support required to avoid escalation
- Handles all incidents and requests, software installations, new computer setups, upgrades, shifting of assets etc
- Record incident resolutions in the Service Desk tool
- Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes
- Monitor daily activities
- Ability to work independently and in a team environment
- Ability to communicate well with internal and external contacts
- Role:_Desktop Engineer
- Salary:_ Not Disclosed by Recruiter
- Industry:_Analytics / KPO / Research
- Department:_IT & Information Security
- Role Category:_IT Support
- Employment Type:_Full Time, Permanent
- Key Skills- troubleshooting skillsTeam HandingnetworkingRotational Shifts- wan connectivityservice deskprinter supportsystem supporthardware- Skills highlighted with ‘‘ are preferred keyskillsEducation
- UG:_Any Graduate
- PG:_Any Postgraduate

**Company Profile**:
Knack Global

Knack Global, a Private Equity established in 2007, is a leading provider of a portfolio of high-quality RCM services that allows healthcare businesses to focus on their core competencies of providing patient care. Knacks portfolio of services spans the entire RCM value chain from Pre-Claim activities to Accounts Resolutions. Powered with best-in-class technology and a global team of more than 3,000 professionals, Knack serves healthcare providers across a broad range of categories and specialties including physician groups, durable medical equipment suppliers, optometry and ophthalmology practices, surgical & ambulatory care centers and hospitals, and **health systems**.
- Company Info- Contact Company:_Knack Global
- Address:_Knack Global Pvt Ltd. Plot No - C10, Phase 1, Mohali, Punjab.
- Reference Id:_DSA-001

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