Housekeeping Attendant

4 weeks ago

Mumbai, India IHCL Full time

Job Responsibilities
- Clean guest bedrooms and bathrooms
- Makes bed.
- Cleans the closet.
- Dusts the room and furniture.
- Vacuum rooms and corridors
- Replenishes guestroom and bath supplies.
- Checks and secures the rooms.
- Deliver and retrieve items on loan to guests e.g. iron and ironing boards
- Responsible for replenishment of guest complimentary water.
- Change and replenish bed linen, towels and guest amenities in line with company guidelines
- Undertake regular deep cleaning tasks
- Restock and maintain trolley on daily basis
- Be environmentally aware
- Dispose of waste accordingly
- Manage guest requests in a timely and efficient manner
- Comply with hotel security, fire regulations and all health and safety legislation
- Carry out lost property procedures
- Assist other departments wherever necessary and maintain good working relationships
- Ensure security of guest rooms and privacy of guests
- Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required
- Responsible for the Hotel property in the work area.
- Attends to guest calls, guest requests /guest complaints in the area assigned to him.
- Responsible for achieving and exceeding the guest satisfaction score.
- Receive work assignment, keys and supplies from the supervisor and sign the key log book accurately
- Keep fire exits and stair ways clear of any obstruction
- Check and report any maintenance work required immediately
- Pick up any litter from corridors and pathways
- Remove Room Service tray and trolley from guestroom and corridors
- Clean all pictures and mirrors.
- Clean telephones and television.
- Dust and polish all furniture including all surfaces and ledges in and out of view.
- Be aware of the need for strict security regarding the guests and their property, reporting to the floor supervisor any suspicious incidents.
- Be alert to the procedure and precautions regarding fire, health and safety.
- Attend training sessions when required.
- Clean and care for your vacuum cleaner.
- To perform any other duty assigned by your floor supervisor, senior housekeeper, or Executive Housekeeper.
- Respond promptly to requests from guests and other departments.
- Fill cart with supplies and transport cart to assigned area.
- Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
- Check that all appliances are present in the room and in working order.
- Ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information.
- Speak with others using clear and professional language.
- Support team to reach common goals.
- Ensure adherence to quality expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Stand, sit, or walk for an extended period of time.

Perform other reasonable job duties as requested by Supervisors.

Job Requirements
- Clean guest bedrooms and bathrooms
- Makes bed.
- Cleans the closet.
- Dusts the room and furniture.
- Vacuum rooms and corridors
- Replenishes guestroom and bath supplies.
- Checks and secures the rooms.
- Deliver and retrieve items on loan to guests e.g. iron and ironing boards
- Responsible for replenishment of guest complimentary water.
- Change and replenish bed linen, towels and guest amenities in line with company guidelines
- Undertake regular deep cleaning tasks
- Restock and maintain trolley on daily basis
- Be environmentally aware
- Dispose of waste accordingly
- Manage guest requests in a timely and efficient manner
- Comply with hotel security, fire regulations and all health and safety legislation
- Carry out lost property procedures
- Assist other departments wherever necessary and maintain good working relationships
- Ensure security of guest rooms and privacy of guests
- Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required
- Responsible for the Hotel property in the work area.
- Attends to guest calls, guest requests /guest complaints in the area assigned to him.
- Responsible for achieving and exceeding the guest satisfaction score.
- Receive work assignment, keys and supplies from the supervisor and sign the key log book accurately
- Keep fire exits and stair ways clear of any obstruction
- Check and report any maintenance work required immediately
- Pick up any litter from corridors and pathways
- Remove Room Service tray and trolley from guestroom and corridors
- Clean all pictures and mirrors.
- Clean telephones and television.
- Dust and polish all furniture including all surfaces and ledges in and out of view.
- Be aware of the need for strict security regarding the guests and their property, reporting to the floor supervisor any suspicious incidents.
- Be alert to the procedure and precautions regarding fi

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