Communication Trainer
5 months ago
Pune, India
- DOP
- 3082589
**Job Description**:
- Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team
- Deliver Generic Domain Specific Modules along with up skilling resources on process.
- Structure On boarding Training requirements
- Ensure that all new employees go through the defined new learning path for their respective roles in the account
- Deliver Communication training for new employees
- Support new hires during OJT and GO-live
- Provide refresher and remedial training for existing employees
- Ensure all regulatory requirements are complied with from time to time
- Maintain trainee data and information
- Generate training reports from time to time
- Support any administrative tasks like trainee roster and scheduling etc.
- Create/Customize training content for delivery
- Provide feedback and coaching to analysts on the floor
- Take ownership for improvement in analysts performance
- Analyze training needs for employees working for the account.
- Responsible for account level Training metrics
- Responsible for adhering to training standardization guidelines defined by the BU Training Function
- Responsible to work with ops to bridge gaps during training.Roles & Responsibilities:
- Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team
- Deliver Generic Domain Specific Modules along with up skilling resources on process.
- Structure On boarding Training requirements
- Ensure that all new employees go through the defined new learning path for their respective roles in the account
- Deliver Communication training for new employees
- Support new hires during OJT and GO-live
- Provide refresher and remedial training for existing employees
- Ensure all regulatory requirements are complied with from time to time
- Maintain trainee data and information
- Generate training reports from time to time
- Support any administrative tasks like trainee roster and scheduling etc.
- Create/Customize training content for delivery
- Provide feedback and coaching to analysts on the floor
- Take ownership for improvement in analysts performance
- Analyze training needs for employees working for the account.
- Responsible for account level Training metrics
- Responsible for adhering to training standardization guidelines defined by the BU Training Function
- Responsible to work with ops to bridge gaps during training.- Order Management(Comms)
- BOP experience in Communication training, US culture training, Voice and Accent training.
- Excellent communication skills
- Experience is understanding customer needs and create action plans and lesson plans accordingly.- Fluent in English language skills
- Excellent Communication and presentation Skills
- Good Customer interaction skills
- PC literate with good system navigation skills
- Good Data input skills
- MS Office (Excel, Word, Outlook) skills - Basic
- Task Management & Organization skills
- Problem solving skills
- Professional experience in Industry environment
- Ability to engage with the client and run/lead workshops
- Excellent Facilitation and influencing skills
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
-
Communication Trainer
2 months ago
Pune, Maharashtra, India Genesis HR Services Full timeRequired 2 Years Exp As a Trainer /Process trainer (International Voice) Domain - Customer Support (Voice Process) LOCATION- PUNE CTC-7LPA NOTIC-Immediate UK SHIFTSS 2 Way cabs WFO Any graduate Contact - 9509529566 Pay: ₹600,000.00 - ₹700,000.00 per month **Benefits**: - Flexible schedule Schedule: - Rotational shift Supplemental Pay: - Shift...
-
Accent Communication Trainer
2 months ago
Pune, Maharashtra, India MentorBeep Full timeJob Description: Accent Communication Trainer Location: Bopodi Pune - 411020 Position: Accent Communication Trainer About the Role: We are excited to announce that we are hiring for the position of Accent Communication Trainer. This role is crucial in helping our clients enhance their English communication skills, focusing on intonation, pronunciation,...
-
Process Trainer
2 months ago
Pune District, Maharashtra, India Genesis HR Services Full timePosition: Process Trainer **Experience**: Minimum 1-2 years in Process Training / Communication Training / Soft Skill At least 2 years in International Voice Customer Support Compensation: ₹7-8 LPA Notice Period: Immediate to 30 days Location: Pune Education: Any Graduate Shifts: UK Shifts (2-way cab provided) Contact: Gracika Phone:...
-
Communications Trainer Ii
6 months ago
Pune, Maharashtra, India Webhelp Full time**Training & Quality** **Location** - Pune, India*** Job Title: Communications Trainer II **Job Description**: Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay...
-
Communication Trainer
6 months ago
Pune, India Xperteez Technology Pvt. Ltd Full timeJob Requirements: - Effective Multilingual Communication: Able to converse with team members from different languages. - Clear Pronunciation: Ensure words are spoken distinctly. - Information Presentation: Convey data in an understandable way. - Teaching Proficiency: Help improve speaking skills. - Global Client Experience: Prior work with clients from...
-
Communication Trainer
5 months ago
Borivali, Mumbai, Maharashtra, India Amigo Academy PVT LTD Full time**COMMUNICATION SKILLS TRAINER** **Qualifications**: v Graduates/Post Graduates with good command over English v Minimum 5-6 years experience in teaching English v IELTS, V&A trainer from International BPO also preferred v Grammar, phonetics and syllables v Vocabulary and Pronunciation v Public Speech Knowledge v Linguistic Phrases v Proficient in...
-
Communicative English Trainer
6 months ago
Mumbai, Maharashtra, India Auxilium Full time**Job Summary**: **Key Responsibilities**: 1. **Training Delivery**: - Conduct engaging and interactive English language classes for various proficiency levels. - Develop and implement life skills training programs covering topics such as communication, problem-solving, time management, and interpersonal skills. - Utilize a variety of instructional...
-
Communication Trainer
3 months ago
Nagpur City H.O, Nagpur, Maharashtra, India Meghe Group Of Institutions Full time**JD for Communication Skill trainer.** **Key Responsibilities**: - **Training Delivery**: Conduct engaging and interactive communication skills training sessions for engineering students, focusing on areas such as verbal and non-verbal communication, presentation skills, group discussions, and professional writing. - **Curriculum Development**: Design and...
-
Communications Trainer Ii
6 months ago
Pune, India PK Global Full timeJob Title: Communications Trainer II **Job Description**: Communications Trainer is responsible for evaluating and to ensure adherence to communication and language acceptability standards. This individual is also responsible for providing coaching/feedback to engineers/agents in order to develop their communication skills. **This IJP is open only for...
-
Trainer
5 months ago
Pune, Maharashtra, India Datawise Services Private Limited Full time**Role - Trainer** As a Senior Trainer, you will be responsible for developing and delivering comprehensive training programs that meet the needs of our staff across various departments. You will work closely with management to identify training needs and tailor programs accordingly. **Key Responsibilities** - Develop, and deliver training programs that...
-
Trainer
3 months ago
Pune, Maharashtra, India Datawise Services Private Limited Full time**Role - Trainer** As a Senior Trainer, you will be responsible for developing and delivering comprehensive training programs that meet the needs of our staff across various departments. You will work closely with management to identify training needs and tailor programs accordingly. **Key Responsibilities** - Develop, and deliver training programs that...
-
Trainer
4 weeks ago
Pune, Maharashtra, India Datawise Services Private Limited Full time**Role - Trainer** As a Senior Trainer, you will be responsible for developing and delivering comprehensive training programs that meet the needs of our staff across various departments. You will work closely with management to identify training needs and tailor programs accordingly. **Key Responsibilities** - Experience in **Cloud Computing &...
-
Trainer
1 month ago
Pune, Maharashtra, India Wipro Limited Full timePune, India - DOP - 3112797 **Job Description**: **Role Profile** **Trainer** **Role Definition** The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and...
-
Java Trainer
5 months ago
Pune, Maharashtra, India Payas Technologies Pvt Ltd Full timeJob Description for Java Trainer: Need a person who can train freshers, prepare curriculum, modules, schedules etc. In short, the incumbent should be well versed with the complete aspects of imparting training. Basic job responsibilities: - We are looking for an enthusiastic Full Stack Technology Trainer to train and mentor people on full stack...
-
Personal Trainer
5 months ago
Pune, Maharashtra, India MultiFit Wellness Pvt. Ltd. Full timeWe are seeking an enthusiastic personal trainer to motivate, inspire, and expertly guide our clients to achieve their fitness goals. Your main responsibilities include consulting with clients to develop training plans for them, instructing them on proper technique, motivating them to push themselves harder, and providing them with constant support and...
-
Trainer
1 day ago
Pune, Maharashtra, India Community Brands Full timeOverview: We are seeking a **Trainer -Training and Development** to join our growing team! **Position Overview** We are looking for a trainer in the T&D team who will drive all aspects of products & soft skill training. The Trainer will play a pivotal role in ensuring the successful adoption of IT products within the organization. This individual will be...
-
Personal Trainer
6 months ago
Pune, Maharashtra, India MultiFit Wellness Pvt. Ltd. Full timeWe are seeking an enthusiastic personal trainer to motivate, inspire, and expertly guide our clients to achieve their fitness goals. Your main responsibilities include consulting with clients to develop training plans for them, instructing them on proper technique, motivating them to push themselves harder, and providing them with constant support and...
-
Personal Trainer
2 months ago
Pune, Maharashtra, India MultiFit Wellness Pvt. Ltd. Full timeWe are seeking an enthusiastic personal trainer to motivate, inspire, and expertly guide our clients to achieve their fitness goals. Your main responsibilities include consulting with clients to develop training plans for them, instructing them on proper technique, motivating them to push themselves harder, and providing them with constant support and...
-
Sales Trainer
5 days ago
Pune, Maharashtra, India Bizaccenknnect Pvt. Ltd. Full time**Process Sales Trainer** **Role** We are in the business of finding people happiness and consequently somebody who is jovial, mature, results oriented and cares deeply for our customers will be able to succeed in this role. The team lead is responsible for Supervising, motivating and monitoring team performance. **Responsibilities** 1. Design and...
-
Sales Trainer
1 month ago
Pune, Maharashtra, India SECURE LIFE HR SERVICES PVT. LTD. Full time**Job Description: Sales Trainer (Pune) **Position**: Sales Trainer **Location**: Pune (On-site) **No. of Openings**: 2 **About the Role**: ## **Responsibilities**: - Design and deliver training programs to enhance the performance of telesales teams. - Conduct skill assessments and identify areas of improvement for trainees. - Develop training content,...