Customer Service
2 weeks ago
**Customer Service (Teller)**:
**Job ID**:R0303837**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**:2023-11-27**Location**:Bangalore**Position Overview**:
**Job Title: Customer Service (Teller)**
**Corporate Title: Associate**
**Location: Bangalore**
**Role Description**
- Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too.
- Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.
- Create a sales & service environment across service team
- Backup to service head
**What we’ll offer you**
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
**Your key responsibilities**
- E nsu r e s tr i ct ad h e r e n ce t o a ll i n t er n a l an d ex t e r n al gu i de li n e s ( K Y C & M o n ey A n t i L a un d e r i ng s, A u d i t s)
- E nsu r e pr ope r m on i t o r i n g of e x p en s e s a nd c o n t r o l ling c o s t s, wa i ve r tr ac k i n g & l e a d m a n ag e m e nt
- Ens u r e p r o p e r d i s p l a y of a ll R e g u l a t ory C i r cu l a r s i n t he A r e a
- V ouch e r M a n a g e m e n t, R u l es o f C u s t o d i ansh i p, K e y Ma n a g e m e nt g u i d e li n e s, a r e f o l lo w e d w i t hout any d e v i a t i o n
- Exce p t i on h a n dling / d e f er r al tr ack i ng and m o n i t o r i ng
- S u s p i c i o us t r a ns a c t i on s, l a r ge c a sh t x n ' s, N R C r ed i t s a r e r e v i e w ed an d t he n ecessary p r ocess i s f o l lo w ed a s p er t h e gu i d e li nes l a i d
- E n su r e A r ea h as a c l e a n M ys t ery S h o p p i n g A u d i t r ep ort b o t h b y I n t er n al a s w ell a s E x t er n a l a u d i t o r s
- Ens u r e p r o p e r t r a ck i n g, r e s p onses a nd c l osu r e s of all C u s t o m e r Co m p l a i n t s w i t h i n t h e co mm i t t e d T A T ' s.
- L e a d i ng a t ea m o f C us t o m e r S e r v i ce Exec u tives a n d c r e a t e a c r o ss sell e nv i r on m e nt ac r o ss t he S e r v i ce T e a m.
- Ens u r i n g be st i n c l a ss s e r v i ce s t anda r ds t o a l l t he A r e a c u s t o m e r s b y syn e r g i z i ng w i t h a l l t he c h a nn e l s i n t h e A r e a
- E nsu r i ng p r ope r c on t r o l s a nd a cc e ss i s m a i n t a i ned t o t h e Cash / L ocker A r ea at a ll ti m es. A ny susp i c i o us tr a ns a c t i o n m u st i mm ed i a t e be r ep o r t e d t o t he sup e r v i s ing of f i ce r
**Your skills and experience**
- Team management/Leadership skills
- Knowledge on FEMA/Foreign exchange and Demat operations
- Client service excellence
- Experience in overall branch operations for 10 years
**How we’ll support you**
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
**About us and our teams**
Please visit our company website for further information:
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.
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