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Customer Service Representative

4 weeks ago

Gurgaon District Haryana, India Ethics Group of Companies Full time

We are hiring for the role of **Customer Care Executive - D2C Brands **on urgent basis for Gurgaon location.

Only Immediate joiners apply.

**Salary**: 3.5 LPA - 4.5 LPA

**Experience**: 2 years - 3 years

**Roles & Responsibilities**:

- Provide accurate information about our products, including features, pricing, and availability.
- Assist customers in placing orders, processing payments, and tracking shipments.
- Address customer concerns and resolve complaints in a professional and timely manner.
- Maintain a high level of product knowledge to effectively answer customer queries and provide recommendations.
- Collaborate with other departments, such as sales and logistics, to ensure seamless order processing and delivery.
- Keep detailed records of customer interactions and transactions.
- Monitor customer feedback and identify areas for improvement in products or services.
- Uphold company policies and procedures while delivering exceptional customer service.
- Strive to meet or exceed customer satisfaction targets and KPIs.

**Job Types**: Full-time, Permanent

Pay: ₹9,847.55 - ₹32,921.06 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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