Client Service Officer

7 months ago


Badlapur, India Voltago Electricals Pvt Ltd Full time

Client Services Officers handle client enquiries relating to finances, assist in sales, and resolve problems or complaints over the phone or online. They establish and maintain good customer relations and trust.

**Responsibilities**:

- Communicate ideas and solutions effectively to maintain positive, ongoing business relationships and customer service.
- Oversee and coordinate service outreach and marketing trends.
- Determine service demand and customer awareness.
- Coordinate marketing campaigns with sales activities.
- Track campaign success and report sales revenue standings.
- Monitor and report on customer satisfaction.

Requirements:

- Speaking with clients over the phone and online.
- Understanding client needs and objectives.
- Addressing enquiries and resolving concerns efficiently and proactively.
- Processing client orders or complaints.
- Building client relationships.
- Documenting calls and filing written reports.
- Reporting to a group manager and working with the team to achieve targets.
- Driving license Mandatory.

Client Services Officers must uphold the highest standards of ethics and data privacy and receive regular training on these standards.To become a Client Services Officer, qualifications are not required but they will surely be of great advantage when seeking employment.

**Salary**: ₹12,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**

+91 9130024066



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