Customer Service Assistant

2 weeks ago


Mohali, India Talentport recruitment services Full time

**Job Title: Call service Assistant**

**Location**: Mohali Punjab

**Shift**: Night Shift (With Cab Facility)

Are you a skilled communicator with a passion for customer service? Join our dynamic team as a BPO Call Center Agent In this role, you will handle inbound or outbound calls with professionalism and efficiency, providing exceptional service to our valued customers.

**Responsibilities**:

- Handle inbound or outbound calls in a timely and professional manner.
- Address customer inquiries, resolve issues, and provide solutions to ensure customer satisfaction.
- Follow communication scripts and guidelines to maintain consistency and quality in interactions.
- Accurately document all customer interactions and transactions in the system.
- Meet or exceed performance targets for call quality, productivity, and customer satisfaction.
- Collaborate with team members and supervisors to continuously improve processes and service delivery.
- Adhere to company policies and procedures at all times.

**Requirements**:

- Excellent communication skills in English (both verbal and written).
- Minimum 1 year of experience required.
- Previous experience in a call center or customer service role is preferred but not required.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Flexibility to work night shifts and weekends as required.
- Positive attitude, team player mentality, and willingness to learn and adapt.
- High school diploma or equivalent; additional education or certifications are a plus.

**Benefits**:

- Competitive salary with performance incentives
- Night shift allowance
- Cab facility for transportation
- Comprehensive training and development programs
- Opportunities for career growth and advancement
- Friendly and supportive work environment

**Salary**: ₹22,000.00 - ₹29,000.00 per month

**Benefits**:

- Commuter assistance
- Paid sick time
- Provident Fund

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Performance bonus
- Shift allowance
- Yearly bonus

Work Location: In person



  • Mohali, India TechnoClass Edtech Private Limited Full time

    A service coordinator recruits and trains customer service employees, manages the employee schedule, oversees daily employee interactions with customers, handles any complaints or questions, and reports to the store or company manager as necessary. Essential Duties and Responsibilities of a Service Coordinator Recruits and trains customer service or human...


  • Mohali, India TechnoClass Edtech Private Limited Full time

    A service coordinator recruits and trains customer service employees, manages the employee schedule, oversees daily employee interactions with customers, handles any complaints or questions, and reports to the store or company manager as necessary. Essential Duties and Responsibilities of a Service Coordinator Recruits and trains customer service or human...


  • Mohali, India Talentport Recruitment services Full time

    Job Title: Customer Care Associate **Job Description**: As a Customer Care Associate (chat/calling), your primary responsibility is to ensure exceptional customer satisfaction by addressing inquiries, resolving issues, and providing support through various communication channels. You will be the frontline representative of the company, interacting with...


  • Mohali, India Offshore Marketers Private Limited Full time

    **Responsibilities**: - Provide real-time assistance to customers through our chat platform. - Resolve customer inquiries, issues, and concerns promptly and professionally. - Utilize product knowledge to guide customers in making informed decisions. - Collaborate with other teams to address and escalate complex issues. - Maintain accurate and detailed...


  • Mohali, India Offshore Marketers Private Limited Full time

    **Responsibilities**: - Provide real-time assistance to customers through our chat platform. - Resolve customer inquiries, issues, and concerns promptly and professionally. - Utilize product knowledge to guide customers in making informed decisions. - Collaborate with other teams to address and escalate complex issues. - Maintain accurate and detailed...


  • Mohali, India Offshore Marketers Private Limited Full time

    **Responsibilities**: - Provide real-time assistance to customers through our chat platform. - Resolve customer inquiries, issues, and concerns promptly and professionally. - Utilize product knowledge to guide customers in making informed decisions. - Collaborate with other teams to address and escalate complex issues. - Maintain accurate and detailed...


  • Mohali, India Offshore Marketers Private Limited Full time

    **Responsibilities**: - Provide real-time assistance to customers through our chat platform. - Resolve customer inquiries, issues, and concerns promptly and professionally. - Utilize product knowledge to guide customers in making informed decisions. - Collaborate with other teams to address and escalate complex issues. - Maintain accurate and detailed...


  • Mohali, India Offshore Marketers Private Limited Full time

    **Responsibilities**: - Provide real-time assistance to customers through our chat platform. - Resolve customer inquiries, issues, and concerns promptly and professionally. - Utilize product knowledge to guide customers in making informed decisions. - Collaborate with other teams to address and escalate complex issues. - Maintain accurate and detailed...


  • Mohali, India Offshore Marketers Private Limited Full time

    **Responsibilities**: - Provide real-time assistance to customers through our chat platform. - Resolve customer inquiries, issues, and concerns promptly and professionally. - Utilize product knowledge to guide customers in making informed decisions. - Collaborate with other teams to address and escalate complex issues. - Maintain accurate and detailed...

  • Customer Service

    2 weeks ago


    Mohali, India Hamiast recruitment service Full time

    Cars 24 voice CTC: 14k plus insensitive Mode: Work from Office at mohali Cars 24 Chat CTC: 17K / month Qualification: Graduation and 6 months experience in chat process. **Job Types**: Full-time, Regular / Permanent, Fresher Pay: From ₹17,000.00 per month Schedule: - Morning shift - Weekend availability Supplemental pay types: - Commission pay -...


  • Mohali, India Venture Quest Full time

    This is a full-time on-site role for a Customer Service Assistant located in Mohali district. We are looking for Associate Customer Support complaints and inquiries. keeping customer satisfaction at the core of every decision and behavior. **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹32,654.27 per month **Benefits**: - Health...


  • Mohali, India Beautex industries Full time

    **Designation**: Inside Sales Representative **Location**:Mohali (Punjab) **CTC**:INR 25000 to 40000 **Experience**:2 to 4 Years as Inside Sales Representative **Qualification**: MBA or PGDMA - Building positive relationships with customers - Deliver excellent service to ensure high levels of customer satisfaction. - Respond to customer complaints and...


  • Mohali, India Beautex industries Full time

    **Designation**: Inside Sales Representative **Location**:Mohali (Punjab) **CTC**:INR 25000 to 40000 **Experience**:2 to 4 Years as Inside Sales Representative **Qualification**: MBA or PGDMA - Building positive relationships with customers - Deliver excellent service to ensure high levels of customer satisfaction. - Respond to customer complaints and...


  • Mohali, Punjab, India Integgral Corporate Service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardisation of service delivery. - Selecting and hiring new staff. -...


  • Mohali, India Integgral Corporate Service Full time

    **Responsibilities**: - Identify customer needs and help customers use specific features - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Update our internal databases with information about technical issues and useful discussions with customers - Monitor customer complaints on social media and...


  • Mohali, India Integgral Corporate Service Full time

    **Responsibilities**: - Identify customer needs and help customers use specific features - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Update our internal databases with information about technical issues and useful discussions with customers - Monitor customer complaints on social media and...


  • Mohali, India Romani Masonry Full time

    Proven customer support experience or experience as a Client Service Representative - Track record of over-achieving quota - Strong phone contact handling skills and active listening - Familiarity with CRM systems and practices - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation...


  • Mohali, Punjab, India Maa Ganga Travels Full time

    Full job description **Job Title: CCE** **Location: Mohali, India** **, Rotational Shifts** **Requirements**: - Graduation is must. - Excellent communication skills in English (both verbal and written). - Ability to work in rotational shifts (including night shifts). **Benefits**: - Lucrative incentives based on performance. - 5 days working schedule...


  • Mohali, Punjab, India Maa Ganga Travels Full time

    Full job description **Job Title: CCE** **Location: Mohali, India** **, Rotational Shifts** **Requirements**: - Graduation is must. - Excellent communication skills in English (both verbal and written). - Ability to work in rotational shifts (including night shifts). **Benefits**: - Lucrative incentives based on performance. - 5 days working schedule...

  • Customer Service

    2 weeks ago


    Mohali, India Baba Shri Chand Ji Enterprises Full time

    Urgently Required Customer Care Executive for Voice PROCESS Salary : For Fresher : 18,000 CTC to 20,000 CTC per month Qualification: Min. 12th Location: Chandigarh Required Good Communication Skills in English (FLUENT) +91-XXXXXXXXXX HR PRIYANKA **Job Type**: Fresher **Salary**: ₹18,000.00 - ₹20,000.00 per month **Benefits**: - Commuter...