![Jivika Healthcare](https://media.trabajo.org/img/noimg.jpg)
Customer Care Executive
2 months ago
**Customer Care Executive**
**Experience**: 1 or 2 Years
**Employment Type**: Full-time, Permanent
**Location**:Baner, Maharashtra**
**Qualifying Criteria**:
- l Should have prior experience in healthcare domain in BPO’s or KPO’s
- l High level of proficiency in MS excel, MS Word and Detailed knowledge of call centre management tools
- l Excellent communication skills in English and Marathi.
**Who Do We Look For?**
- Answer incoming calls from customers.
- Assist customers with requests for information, and complaints, making appointments, and resolving issues.
- Manage inbound and/or outbound calls
- respond to escalations.
- Evaluating the current process and suggesting changes in the software for better call handling.
- Constantly updating and revising the CCE scripts for calls as per indicated changes from the division.
- Define protocols for patient complaint resolution and monitor closely.
- Help the IT department in making/identifying software to monitor trend analysis of patient complaints.
- Handle customer engagement.
- Identify customer needs, answer questions and solve problems.
**Salary**: ₹20,000.00 - ₹22,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
**Education**:
- Bachelor's (required)
**Experience**:
- Cold calling: 1 year (required)
- inbound and outbound calls: 1 year (required)
**Language**:
- Marathi (required)
Ability to Commute:
- Baner, Pune, Maharashtra (required)
Work Location: In person
**Speak with the employer**
+91 8408984781
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