Implementation Manager-2

4 months ago

Pune, India Mastercard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

implementation Manager-2
- We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Manager, Customer Delivery/implementation

Overview:

- Responsible for the program and project management and timely delivery of products and services to customers
- Partners with the sales teams and GPI to ensure clear and required solution definition for the client with a proposed implementation plan
- Acts as the knowledge expert on the market technology infrastructure for all stakeholders
- Supports release management process towards clients for technology updates
- Acts as focal point for customer support issues and for internal technology issues which need to be addressed to the market

Role:

- May lead complex customer delivery projects in assigned market to ensure the achievement of project objectives, on-time delivery and revenue goals are met
- Resolves and troubleshoots complex technical/business operational issues for customers
- Maintains ownership and account updates on escalated tickets until the issue is resolved
- Performs high level reviews for assigned accounts on a regular basis
- Assists in the development of high quality business operational plans to facilitate partnership execution
- Executes analytics and quantitative analysis to measure progress and success of initiatives

All about You:

- Demonstrates success in project management

.A people manager who can manage a team of implementation mangers entrusted with flawless deliveries.
- Focused on specific technical aspects of customers’ accounts and implementing technical solutions

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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