Aditya Birla Capital crm Executive

3 weeks ago


Mumbai, India Chenoa Information Services - India Full time

**Client Name**
***
- Aditya Birla Capital**Job Title**
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- CRM Executive**Location**
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- G Corp, Thane Ghodbunder Road**Payroll (Full time or Contract)**
***
- Contract
- Chenoa Payroll**Experience**
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- 7-8**Budget**
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**Notice Period (If any)**
***

**0-15 days**
***

**Mode of Interview**
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- Teams Interview**Round of Interview**
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- 2**Working days**
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- Monday Friday**Working Hours**
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- 9.30 am 6.30 am**Work Mode**
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- Work From Office**Key Skills**:
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- " Microsoft Dynamics, " Customization, " Configuration, " Plug-ins ,**BGC Process**
***
- No***
- Attached**Specific Format of Submission (If any)**
***

**Technical Skills Include***:
Understanding of common industry standard business practices supported by Microsoft Dynamics
- Understanding of Microsoft Dynamics or another business management software (Microsoft Dynamics preferred)
- Dynamics 365 Customer Engagement
- Customization & Configuration, Plug-ins, Workflows, JavaScript.
- Must have worked with CRM On Premise version of Microsoft Dynamics.**Non-technical Skills May Include***:
Client management skills and the ability to work with customers to develop and manage an action plan
- Experience with NBFC or Banking industry is a must
- Some consulting experience working with external clients
- Vendor Management
- Excellent communication skills
- This role primarily involves understanding the requirements from different internal business teams (customer service, Sales, Collections and Operations).
- Coordinate, prioritize and get the requirements developed by a central team which is a common pool of resources across Aditya Birla Capital Ltd.
- Should have a thorough understanding of loan onboarding processes, after sales servicing, etc.
- Should have worked on end to end implementations in past and exposure to CRM is preferred (CRM next, Salesforce, etc. MS CRM preferred.).



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