CRM Executive

5 months ago


Rohini Delhi Delhi, India Aimlay Pvt. Ltd Full time

Role: Senior Executive - CRM

Roles and Responsibilities
- Collection from old clients
- Retention
- Up-sell, Cross-sell experience
- Proficient in English and Hindi language
- B2C client handling
- Interact with existing customers and make follow-up calls
- Timely payment & collections from the customers
- Take actions to encourage timely debt payments
- Process payments and refunds
- Update account status records and collection efforts
- Updating the existing customers on ongoing projects.
- Report on collection activity
- Coordinating with Sales Team & Accounts Team regularly with regards to payment and work status.

Proven experience as a CRM Sr. Executive, Customer Success or Collection Specialist or Business Development role
- Knowledge of billing procedures and collection techniques
- Working knowledge of MS Office and databases
- Patience and ability to manage stress
- Excellent communication skills (written and oral)
- Skilled in negotiation
- Problem-solving skills
- Bachelor's degree

LinkedIn:
Aimlay YouTube channel:
Aimlay RNR:
To know more,

visit our website:
YouTube

Rocky Dahiya

Sr HR Executive - Human Resources

9810920696

412 Fourth Floor, D Mall, Bhagwan Mahavir Marg, Swarn Jayanti Park, Sector 10, Rohini, Delhi, 110085

**Job Types**: Full-time, Permanent

**Salary**: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)

**Language**:

- Excellent Communication Skills (preferred)

Ability to Commute:

- Rohini, Delhi, Delhi (required)

Ability to Relocate:

- Rohini, Delhi, Delhi: Relocate before starting work (required)

**Speak with the employer**
+91 9810920696


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