Intern Application Maintenance
2 months ago
**Company Profile**: We are a leading e-learning company dedicated to creating engaging and effective online learning experiences. With a focus on innovative instructional design and cutting-edge technology, we empower learners and organizations to achieve their educational goals.
**Position**: Intern Application Maintenance
**Current Opening**: 3
**Experience Level**: 0-1 year
**Job Location**: Pune (Work from office)
**Work Days**: Monday - Friday
**Work Timings**: 10:30 AM - 7:30 PM
**Salary**: As per Industry Standards
**Position Overview**:
**Objectives of this Role**:
- Custodian of documentation of support tickets, resolutions and all other activities in the support ticket life cycle
- nsure timely response to client queries and support tickets
- Create and analyze reports to identify recurring issues and present to management
- Create and analyze reports to identify recurring issues and present to management
- Propose suggestions for system improvements.
**Responsibilities**:
- Classify change requests according to business guidelines and service-level agreements.
- Communicate issues to the development team and follow up to ensure that bugs are fixed in a timely manner within the SLA period.
- Develop and implement maintenance procedures and protocols to ensure efficient and effective operations.
- Maintain detailed records of maintenance activities, support tickets, investigations and resolutions, ensuring accurate documentation
- Stay updated with industry trends and advancements in maintenance technology to recommend and implement improvements.
**Required Skills**:
- Experience working with MS Office Applications, especially MS Excel, MS PowerPoint, MS Word.
- Attention to detail and proactive problem-solving.
- Excellent written and verbal communication skills.
- Strong organizational and time-management skills.
- Ability to work independently with mínimal supervision.
**Responsibilities**:
- Classify change requests according to business guidelines and service-level agreements.
- Communicate issues to the development team and follow up to ensure that bugs are fixed in a timely manner within the SLA period.
- Develop and implement maintenance procedures and protocols to ensure efficient and effective operations.
- Maintain detailed records of maintenance activities, support tickets, investigations and resolutions, ensuring accurate documentation
- Stay updated with industry trends and advancements in maintenance technology to recommend and implement improvements.
**Interview Process**:
- Initial Screening
- Technical Round
- HR Round
**Career Path**:
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