Pa - Fraud (Practitioner)

**_With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better._**

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**_ Responsibilities for this role include, but are not limited to, investigating, and eliminating fraud risks emanating from Card and Account transactions, identifying potential ID thefts, processing claims, etc. This role requires logical thinking and problem-solving skills with common sense to approach investigations to mitigate fraud opportunities. Other responsibilities include participating in and creating projects and reports as needed, both ad hoc and otherwise._**

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**_ Responsibilities_**

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- **_Review system-generated triggers for potentially fraudulent activity on Cards and Accounts._**_ _**
- **_Perform detailed research and investigation on alerts that are generated for potential Account Take Over / ID theft _**
- **_Analyze/investigate banking transactional activities and consumer behavior _**
- **_Perform a detailed research on the account and use available /internal resources to confirm your decision _**
- **_Demonstrated ability to conduct research, work independently and make complex investigations decisions with little or no guidance within the ambit of workflow/procedure _**
- **_The agent is expected to be up to date on the latest fraud modus operandi that is currently trending in the market _**
- **_Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends _**
- **_Consistently achieve/exceed quality standards for investigations _**
- **_Participate in ad hoc projects/assignments as necessary_**

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**_Qualifications we seek in you_**:**_ _**_Minimum qualifications_**_ _**
- **_Bachelor’s Degree (preferred)_**_ _**
- **_Similar work experience at a financial institution _**
- **_Adaptability to learn new processes, concepts, and skills and an eye for detail _**
- **_Excellent English communication skills - written and verbal and an ability to compose a grammatically correct, concise, and accurate written response _**
- **_Analytical & problem-solving skills _**
- **_Keen attention to detail & risk identification _**
- **_Basic knowledge of Banking Industry & Regulatory Environment_**_ _**
- **_Ability to articulate research findings and detail them out as per need _**
- **_Self-disciplined, diligent, proactive and detail-oriented _**
- **_Ability to effectively manage time, and individually prioritize multiple tasks of competing priority _**
- **_Ability to maintain high levels of confidentiality and data security standards _**
- **_Experience with Microsoft Office, including Outlook, Word, and Excel _**
- **_Demonstrate flexibility to work overtime hours and overnight hours as per business requirement _**
- **_Leaves - No leaves during training/ probation period (3 months) and public holidays_**

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- **_ Preferred qualifications/Skills_**_ _**
- **_Demonstrates sound decision making_**_ _**
- **_Ability to work in a dynamic, fast-paced environment _**
- **_Curious & inquisitive personality _**
- **_Good attention to detail _**
- **_Good Communication Skills - both written and verbal _**
- **_Must be able to manage multiple tasks_**_ _**
- **_Ability to work independently and in a group setting _**
- **_Adaptable to change_**

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Job_**_Process Associate_

**_ Primary Location_**_India-Jaipur_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Mar 6, 2024, 6:07:18 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_