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Mt-om

3 months ago

Hyderabad Telangana, India Genpact Full time

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people._
- Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower._

**_ _**
- Welcome to the relentless pursuit of better._
- Order Management_
- In this role, you are expected to have good knowledge of order management cycle and will be responsible for Order Management, Sales Order, Order release, returns and will trouble shoot any order related issues. We are looking for some who should be open to work in night shift._

**_ _**
- Responsibilities_
- The Role demands for a highly qualified professional who can provide guidance to the team members and will be responsible for all the activities related to -_
- _Document customer interactions, create, update, and close cases in the customer contact management system, while maintaining up-to-date customer profiles._
- _Manage end-to-end orders, including interactions with third-party logistics organizations._
- _Handle urgent orders, back orders, debit and credit orders, and special orders (samples, free of charge, patient assistance foundation orders)._
- _Manage orders during special circumstances, such as weather events and holidays._
- _Enter, update, and close sales orders into the order management system (Electronic Data Interface and Manual)._
- _Manage order imports and daily reports from customer websites, clearing them for processing (e.g., IDOCs, Discontinued SKU report, Out of Balance report, case vs. Pallet report)._
- _Perform mass and individual order updates, including repricing, mode changes, ship point changes, and EDI qualifiers._
- _Finalize orders and validate customer expected pricing with Customer sales._
- _Collaborate with billing and collections departments to address credit holds on orders and communicate updates to Customer employees and Sales._
- _Manage Electronic Data Interface (EDI) orders requiring manual intervention for customer and customer assistance vendor clarifications._
- _Resolve order issues, including managing Sales Order EDI Fallout with the Customer and Sales Order IT EDI Fallout with the Customer._
- _Execute allocation activities across multiple customers and business segments, prioritizing orders based on established methodology._
- _Execute order release activities, managing order clearance, daily work queues, back orders, issues, cuts, overweight/underweight, and ship-withs._
- _Source and determine orders, releasing them to assigned default shipping locations._
- _Manage order blocks and returns, following business rules for appropriate crediting and distribution exceptions._
- _Troubleshoot order problems and assist with distribution decisions based on rules for Sales orders._
- _Report on customer tickets/inquiries and reasons for distribution exceptions (OS&D)._
- _Review service performance metrics, track against SLAs both internally and externally, and identify opportunities for order improvement._
- _Identify and work on loss identifiers and improvement projects._
- _Participate in customer initiatives, including conference calls, visits, and weekly meetings as appropriate._
- Qualifications we seek in you_
- Minimum Qualifications_
- _BCOM/ MCOM/ MBA/ BBA or any relevant qualification with good years of experience_
- _OTC domain and worked on SAP ERP- preferably Order Management_
- _Strong order management skills_
- _Experience in balancing customer facing role and work assessments._
- _Self-starter and have analytical, problem-solving skills_

**_ _**
- Preferred Qualifications/ Skills_
- _Able to nurture robust working relationships with the team, peers and clients, scheduling flexibility required_
- _Good people and customer handling skills._
- _Effective communication and interpersonal skills._

**_ _**

**_
Job_**_Management Trainee_

**_ Primary Location_**_India-Hyderabad_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Feb 7, 2024, 5:48:08 PM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_