Arm

2 weeks ago

Mumbai, India Standard Chartered Full time

**Job***: Commercial Banking

**Primary Location***: Asia-India-Mumbai

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 17/Jan/2023, 9:12:08 AM

**Unposting Date***: Ongoing

**Roles and Responsibility**
- To assist Relationship Managers in implementing changes to Internal Standards and Procedures in line with development in the business.
- To ensure strict compliance of Internal procedures in line with the standards laid down as per the Quality Policy
- To monitor the day to day processing/delivery of all Trade Services products related to the Trade CSC with the primary purpose of meeting service standards.
- To ensure compliance of all Internal Procedures, Operational Controls and Regulatory Requirements.
- To provide Trade related Services to Customers as per standards set out in the Quality Manual/system and to meet turnaround times as per the Service Level Agreement.
- To ensure speedy resolution of customer queries and complaints, in accordance with laid down procedures and quality standards.
- Compliance of all the policies and procedures issued in relation to Money Laundering Prevention & KYC Norms.
- To provide information about product features, benefits and implementation to callers
- To help customers with their complaints and problems
- To provide back-office support to sales team
- To assist RMs in completing KYC reviews of the clients
- Awareness of all the policies and procedures issued in relation to money laundering prevention & KYC
- Ensure compliance with these policies and procedures on an ongoing basis.
- Any suspicious transaction must immediately be reported to the supervising officer.
- Ensure Control on Static Data Transactions

**Embedding principles of Operational Risk framework in Commercial banking**:

- Ensure full compliance with the OR Framework
- Ensuring full state of readiness to face surprise audits.
- To conduct all business operations in compliance with internal policies and external laws/regulations/guidelines. To ensure full compliance with CDC, BCSBI, RBI outsourcing Policy and other applicable laws/regulations/guidelines. To drive the compliance culture down the line.
- To ensure CST sampling, periodicity, record keeping, exception reporting etc is conducted accurately as per the process. To be the checker of CST for another business as and when required and to conduct the same with promptness and independence.
- To review the CST diligently as and when you are the Line Manager for the CST
- Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
- To report Unit’s OR issues and losses to UORM
- To assist UORM and Product in developing and updating of procedures, controls and monitoring plans for Operational Risk Management.
- To identify and report all exceptions on non-compliance with standard controls.
- To identify and report all weaknesses inherent in the standard controls
- To adhere to the Gifts & Entertainment Policy.
- Responsible for Health, Safety & Environment responsibilities as laid out in the HS&E Management System.
- To ensure that there is no overdue CST
- Non-compliance and control weaknesses inherent in the selected samples are detected and duly reported
- Maintaining robust controls and monitoring actions.

**Change Management**
- Implement change initiatives in the Commercial Banking such as transaction migration, systems implementation, process Re-engineering and premises reconfiguration

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Be part of the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key Stakeholders**
- Internal & External stakeholders
- MBA/CA
- Experience of 2-4 years
- In-depth knowledge of products, services and delivery channels available for ME & Trade Customers.
- Informed in market competition, industry practices and regulations for business banking
- Strong analytical, problem solving, networking and financial management skills.

**Role Specific Technical Competencies**
- Understanding of processes
- Ability to understand the processes of the Bank for effective client servicing.
- Monitoring
- Ability to monitor accounts closely to ensure - (i) fast turnaround on deals (ii) closure of issues within agreed timeframe and (iii) no slippages / impairments
- Effective Communication
- Both

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