Customer Care Executive

1 day ago


Tollygunge Kolkata West Bengal, India Hosting Ultraso Full time

Customer Care

Job Responsibility
- Answers inquiries and clarifies desired information
- Determines requirements by working with customers
- Sell, Cross-sell and upsell products.
- Informing the customer about updates, deals, offers, promotions, policies
- Communicating with customers through various channels
- Provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving
- Process orders and transactions
- Maintain accurate records of customer interactions
- Follow up with customers to ensure satisfaction
- Collaborate with other departments to resolve issues
- Ensure compliance with customer service standards

*
- Fluency in English speaking
- Customer-focused and attentive
- Knows MS Word, MS Excel

Perks and benefits
- High Growth opportunities

**Benefits**:

- Leave encashment
- Paid sick time
- Work from home

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

**Speak with the employer**
+91 8017296397



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