E-commerce Executive

4 weeks ago

Okhla Delhi Delhi, India the professional world Full time

**Responsibilities**:

- **Manage and Optimize the Online Store**: Oversee the day-to-day operations of the salon’s eCommerce store, ensuring products are listed accurately, descriptions are compelling, and inventory is well-managed.
- **Curate Product Offerings**: Select and list salon-related products for retail, including hair care products (shampoos, conditioners, hair dyes, styling tools) and facial treatments (cleansers, masks, serums, exfoliators).
- **Content Creation & Product Descriptions**: Write persuasive and SEO-friendly product descriptions for haircare, skincare, and styling tools that resonate with our target customers.
- **Sales Strategy & Promotions**: Develop and execute strategies to promote online sales, including discounts, bundles, gift sets, seasonal promotions, and exclusive offers for online shoppers.
- **Customer Engagement**: Interact with customers online to provide personalized product recommendations, answer queries, and handle concerns related to products or online orders.
- **Inventory Management**: Work closely with the inventory team to track stock levels, re-order products, and ensure the store is always stocked with best-sellers.
- **Market Trends and Competitor Research**: Stay up-to-date with trends in the beauty and wellness industry, including new haircare products, popular hair colors, and skincare innovations, to maintain an attractive product offering.
- **Social Media Integration**: Collaborate with the marketing team to leverage social media platforms for product promotions, cross-sell services (e.g., "Add a facial treatment with your haircut"), and drive traffic to the online store.
- **Analyze Performance**: Use analytics tools (e.g., Google Analytics, eCommerce platform reports) to monitor product performance, conversion rates, and sales trends. Use this data to refine product listings and marketing strategies.
- **Customer Reviews & Feedback**: Encourage and manage customer reviews for both products and services to build trust and improve the overall online shopping experience.
- **Shipping & Returns**: Oversee order fulfillment, including working with logistics partners, tracking shipments, and managing returns or exchanges in line with the salon’s policies.

**Qualifications**:

- **Experience**: 3+ years of experience in eCommerce, retail, or digital marketing, preferably in the beauty, wellness, or salon industry.
- **Skills**:

- Strong knowledge of eCommerce platforms (Shopify, WooCommerce, etc.)
- Expertise in SEO, digital marketing, and social media marketing
- Ability to write compelling product descriptions with attention to detail
- Experience with analytics tools to track website performance and customer behavior
- Excellent communication and customer service skills
- Ability to manage multiple projects and meet deadlines in a fast-paced environment
- **Education**: Bachelor's degree in Marketing, Business, or related field (or equivalent work experience).

Phone:

- 9319054933

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,991.03 per month

Ability to commute/relocate:

- Okhla, Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- E-commerce: 3 years (preferred)
- total work: 3 years (preferred)
- Hair styling: 3 years (required)

**Language**:

- Good Speak (preferred)
- yes (preferred)

**Location**:

- Okhla, Delhi, Delhi (preferred)

Work Location: In person

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