Credit Cards-marketing

1 month ago

Chennai, India HDFC Bank Full time

Department
- Credit Cards - Marketing & Product
- Job posted on
- Jul 10, 2023
- Employee Type
- Permanent-Sales Vertical
- Experience range (Years)
- 0 - 3 years

**Group Company**: HDFC Bank Limited

**Designation**: Credit Cards-Marketing & Product-Sales Officer

**Position description**: To provide support on various activities for Prepaid cards (INR & Forex) for corporate relationships

**Primary Responsibilities**:

- The objective of this role is to provide support on various activities for Prepaid cards (INR & Forex) for corporate relationships.
- JOB PURPOSE: Assisting Service Manager for below activities:

- 1. Query Resolution - End to end resolution of corporate request within defined TAT.
- 2. Day to Day Operational Activities - Card Indent/Load/Reload/encashment/Balance Transfer/Demographic Updation, Resolve rejections.
- 3. Follow-up with corporate for payment against loading / indent received or via se versa.
- 4. Follow-up with the corporate for the account details to reverse the fund payable to corporate from our dummy.
- 5. Take ahead with concern team for dispute raised by card holder and follow up as per TAT.
- 6. Follow-up for encashment raised by corporate, resolve rejections if any.
- 7. Follow-up with our internal team for FX invoice and submission to corporate.

**Additional Responsibilities**:

- 1. Handling calls received from channels or Relationship Managers
- 2. Preparation of Daily / Weekly MIS to important Corporates such if any.
- 3. Extracting relationship level details and sharing the same with the Corporate or Relationship Manager on an adhoc basis
- 4. Coordinating with various stake holders and getting timely response for end to end resolution of the customer’s concern

**Educational qualifications preferred**
- **Category**: Bachelor's Degree, Master's Degree

**Required work experience**
- **Industry**: BFSI/Insurance
- **Role**: Sales officers/Sales Executives
- **Years of experience**: 0 to 3

**Required Competencies**:

- Good problem solving ability
- Handling of data and interpretation
- Planning & Organizing

**Required Skills**:

- Communication Skill (written & verbal)
- MS Office excel
- Operational efficiency
- Data entry / Type writing skill
- Ability to work under pressure

**Other**:

- Reporting Designation: Service Manager & Area Service Head
- Reporting Department-Sub BU: Credit Cards - Marketing & Product

**Other details**
- **Contract Types**: PERMANENT

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