Food and Beverage Attendant

2 weeks ago


Kochi Kerala, India FLORA HOSPITALITY INDIA Full time

**Job Summary**:
The Food and Beverage Service Associate is responsible for providing exceptional customer service to guests in the restaurant, bar, or any other dining area. This includes greeting guests, taking orders, serving food and beverages, and ensuring a clean and organized environment. The F&B Service Associate plays a key role in creating a positive dining experience and upholding the standards of the establishment.

**Key Responsibilities**:

- **Guest Interaction**:

- Greet guests warmly upon arrival and assist them in finding suitable seating.
- Present menus, answer questions about menu items, and make recommendations based on guests’ preferences.
- Take accurate food and beverage orders and relay them to the kitchen and bar staff promptly.
- **Service Delivery**:

- Serve food and beverages to guests in a timely and professional manner.
- Ensure that all orders are prepared and presented according to the establishment’s standards.
- Monitor guests' dining experience and respond promptly to any additional requests or needs.
- **Table Maintenance**:

- Clear and reset tables after guests have finished dining.
- Maintain cleanliness and organization of the dining area, including tables, chairs, and service stations.
- Ensure all table settings are complete and properly arranged before and after service.
- **Billing and Payments**:

- Prepare and present checks to guests at the end of their meal.
- Process payments accurately using the point-of-sale (POS) system.
- Handle cash, credit card transactions, and other forms of payment securely.
- **Collaboration and Communication**:

- Work closely with kitchen staff and other service associates to ensure smooth and efficient service.
- Communicate any guest complaints or issues to the supervisor or manager promptly.
- Participate in pre-service and post-service meetings as required.
- **Compliance and Safety**:

- Adhere to all health, safety, and hygiene standards set by the establishment and local authorities.
- Ensure compliance with the establishment’s policies, procedures, and quality standards.
- Report any maintenance or safety issues to the appropriate department.

**Qualifications**:

- High school diploma or equivalent; additional hospitality or food service training is a plus.
- Previous experience in a similar role within the hospitality industry is preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Strong attention to detail and commitment to delivering high-quality service.
- Flexibility to work various shifts, including weekends and holidays.

**Physical Requirements**:

- Ability to stand and walk for extended periods.
- Capability to lift and carry heavy trays or items as needed.
- Manual dexterity for handling small items such as glassware and cutlery.

Pay: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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