Customer Care Executive
2 weeks ago
We are seeking a dedicated and proactive Customer Service Executive to join our team at T3 Edutainment Pvt Ltd. As a Customer Service Executive, you will be the first point of contact for our customers, providing exceptional support and assistance to ensure a positive experience.
**Responsibilities**:
- Assist customers with product information, order processing, billing inquiries, and issue resolution.
- Maintain accurate records of customer interactions and transactions using our CRM system.
- Collaborate with other departments to escalate and resolve complex customer issues.
- Identify and implement process improvements to enhance the overall customer experience.
- Follow up with customers to ensure their concerns are addressed and their needs are met.
- Provide feedback to management on customer trends, issues, and potential areas for
Pay: ₹9,997.32 - ₹20,000.00 per month
**Benefits**:
- Commuter assistance
- Leave encashment
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
Application Deadline: 22/03/2024
Expected Start Date: 06/05/2024
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