Om-pd

2 months ago

Noida Uttar Pradesh, India Genpact Full time

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better._

**_ _**
- In this role, you are expected to have good knowledge of order management cycle and will be responsible to creating the order, maintain and identify the errors. We are looking for some who should be open to work in any shift as per the business requirement._
- Responsibilities_
- The Role demands for a highly qualified professional who can provide guidance to direct reports typically comprising of first line managers and supervisors. Senior Manager will be responsible for all the activities related to -_
- _Entering orders in the business ERP within given TAT_
- _Creating delivery note on sales orders in a timely fashion, to ensure products allocation_
- _Coordinating with shipping facilities to get the product shipped to customer_
- _Coordinating with carrier team to obtain periodic status of the load (pickup / in transit / delivery)_
- _Coordinating with demand control team to obtain availability dates of short / unavailable items on customer’s order_
- _Coordinating with customers to obtain substitutes (replacement items) of unavailable items, and share availability dates_
- _Order track and trace when shipped out of the shipping facility, and share real time updates with the customer_
- _Creating credit and debit memos in the event of under / over shipment on sales order_
- _Communicating with customers about various process updates such as -_
- _Analyzing order trend of customer and raise flag if variation experienced_
- _Work as a team to process any adhoc request promptly_
- _Deliver quality customer service by researching and responding to all internal & external stakeholders’ inquiries quickly, effectively and professionally_
- _Ability to analyze and resolve problems before escalating to the next level._
- Qualifications_
- Minimum Qualifications_
- _BCOM/ MCOM/ MBA/ BBA or any relevant qualification_
- _OTC domain and worked on SAP ERP- preferably Order Mgmt_
- _Strong order management skills_
- _Experience in balancing customer facing role and work assessments._
- _Self-starter and have analytical, problem solving skills_
- Preferred qualifications_
- _Able to nurture robust working relationships with the team, peers and clients, scheduling flexibility required_
- _Good people and customer handling skills._
- _Effective communication and interpersonal skill._

**_
Job_**_Process Developer_

**_ Primary Location_**_India-Noida_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Oct 21, 2024, 8:10:34 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_

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