Operations Expert

3 days ago

Bengaluru Karnataka, India ANZ Banking Group Full time

**Req ID**: 63476
**Department**: Tech ARC Strategy, Portfolio & Operations
**Division**: Technology
**Location**: Bangalore
About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial well-being so they can achieve incredible things - be it buying their home, building a business or saving for things big or small.

As an Operations Expert you will support the Operations Lead to ensure the Portfolio / Domain achieves its objectives (financial, customer, people, risk/process) by providing guidance and oversight for overall health of Portfolio / Domain operations. You will provide advisory services to enable the Portfolio / Domain to understand insights and opportunities for improvement.

What will your day look like

**This role is accountable for**:
Identify opportunities for process improvements - Financial, workforce and commercial management.
Introduce improved reporting insights and automation.
Support the monthly financial, workforce reporting and Objectives tracking function of the ARC domain.
Support the Change Management function of the ARC Domain.
Support the domain commercial and vendor management function.
What will you bring?

The ‘must have’ knowledge, skill and experience (KSE) the role requires are:
Experience in supporting a business or department.

Experience in building relationships across ANZ to realise the Portfolio / Domain operational strategy

Influencing skills across a diverse range of Stakeholders

Working knowledge of finance, commercial (ie vendor management), risk, performance and operational management

Adaptable and flexible to deal with uncertainty and ambiguity

Ability to synthesis information from multiple sources to produce meaningful reporting, insights and action plans

Ability to effectively communicate ideas in a consumable format with supporting action plans

Experience in understanding what measures are important for New Ways of Working

Ability to support report automation though tools such a Qlik reporting

**Good to have skills/knowledge**:
The ‘good to have’ knowledge, skill and experience (KSE) the role requires are:
Customer Focus

Monitors customer satisfaction and draws on understanding of customer to deliver customer centric solutions and achieve positive outcomes

Continuous Improvement & Change

Understands, accepts and supports the need for change and adapts own behaviours to changing circumstances and constructively provides input to change projects

Problem Solving

Comprehensive understanding of a range of problem solving techniques

Market / Industry Knowledge

Builds on Domain knowledge base

Interest/curiosity in key banking and finance industry trends & market research data

Draw insights from research materials and develop customer led initiatives

Influence & Relationship Building

Uses an understanding of others’ point of view and empathy to gain buy-in to develop existing relationships and help build new ones

Increase internal networking

Provide support to ensure processes and priorities are adhered to

Good to have skills/knowledge

Strategic Thinking

Collation of data and coordination of inputs across Domains for prioritisation of activities

Financial & Business Acumen

Collation of data and reporting on financial metrics

Identify and report on key findings

Workforce Management (capacity, vendor mgmt, strategy)

Collation of relevant data across Portfolio / Domains

Ensure data and necessary artefacts are kept up to date and readily available

Reporting & Insights

Collation of data across Portfolio / Domain, extracting relevant information and collating into presentable formats for senior management

Process & Policy Guardrails

Coordinate and maintain artefacts required for sign offs

Ensure relevant processes and policies are kept up to date

So, why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

Job Posting End Date

18/04/2024, 11.59pm, (Melbourne Australia)

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