Helpdesk Executive

3 weeks ago

Noida, India JLL Full time

JLL supports the Whole You, personally and professionally.

Helpdesk Executive

Property and Asset Management

What this Job Involves

You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:
Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
Maintaining a hospitality outlook and always look presentable.
Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
Being familiar with lost and found procedures.
Nominating and attending the training programs at site/ JLL office.
Addressing concerns through daily checking of mails for priority requests.
Ensuring closure of complaints by proper communication to stakeholders.
Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
Updating the handover/ takeover register before end of shift for all completed/pending tasks.
Managing and participating in events, overlooking general maintenance and guest handling.

**Site details**:
You will be working on _City Mall Kota __, which is a __Retail__, located at __Kota__

**Site dynamics**:
**Work Schedule**: Site team: e.g.: Property Manager +2 Other details if any

**Reporting**:
You will be directly reporting to the Customer Relation Manger /Property Manager as per site.

**Sound like you? Here is what we’re looking for**:
Meticulous and Being Analytical

You must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts.

**Qualifications**:
You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.
Good Communication skills with fluency in English and Hindi language is a must
Willingness to work in flexible shifts, weekends and holidays is an added advantage

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

  • Helpdesk Support Executive

    1 month ago

    Greater Noida, India SNVA Ventures Pvt Ltd Full time

    Greetings for the day Job Role - Hiring for Wipro BPO Process Helpdesk Support Executive Minimum Requiremnts - 1. Graduation in any discipline. 2. Should have good communication skills, and should be able to speak, read, and write in English /Hindi. 3. Should be able to communicate confidently and politely with users. 4. Experience of at least one year...

  • Helpdesk Executive

    4 weeks ago

    Noida, India JLL Full time

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...

  • Helpdesk Associate

    2 weeks ago

    Noida, India NTT DATA Full time

    Job Description Requirements:Helpdesk Associate at Grade-5 position in Service DeskMust be a Graduate.Good communication skills with international calling experienceGood comprehension & writing skillsMust possess excellent customer handling skillsShould be comfortable to work in rotational shift with 24x7 support window10 Hours of shiftJob...

  • Helpdesk Associate

    4 days ago

    Noida, India NTT DATA Full time

    Job Description Requirements:Helpdesk Associate at Grade-5 position in Service DeskMust be a Graduate.Good communication skills with international calling experienceGood comprehension & writing skillsMust possess excellent customer handling skillsShould be comfortable to work in rotational shift with 24x7 support window10 Hours of shiftJob...

  • Helpdesk Associate

    2 days ago

    Noida, India NTT DATA Full time

    Job Description Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skillsProvide L1 technical guidance in...

  • Helpdesk Associate

    2 days ago

    noida, India NTT DATA Full time

    Job Description Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skills Provide L1 technical guidance in...

  • Helpdesk Senior Associate

    7 days ago

    Noida, India NTT DATA Full time

    Job Description At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and...

  • Helpdesk Senior Associate

    2 days ago

    Noida, India NTT DATA Full time

    Job Description At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and...

  • Helpdesk Associate

    15 hours ago

    Noida, India NTT DATA Full time

    Job Description • Helpdesk Associate is responsible to perform diagnostics, resolve problems, and implement corrective actionsService Desk. Incidents that are not resolved at the Desk will be routed to the RRT supportteam for resolution or as per the KBA defined (for outside the scope of Deskside)• Resolve Incidents and Problems associated with End User...

  • Helpdesk Senior Associate

    3 weeks ago

    Noida, India NTT DATA Full time

    Job Description Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skillsProvide L1 technical guidance in...

  • Helpdesk Senior Associate

    3 weeks ago

    noida, India NTT DATA Full time

    Job Description Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skills Provide L1 technical guidance in...

  • Helpdesk Senior Associate

    4 days ago

    Noida, India NTT DATA Full time

    Job Description Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skillsProvide L1 technical guidance in...

  • Helpdesk Senior Associate

    2 days ago

    noida, India NTT DATA Full time

    Job Description Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skills Provide L1 technical guidance in...

  • Helpdesk Executive

    4 weeks ago

    Noida, India Wellness Forever Medicare Pvt Ltd Full time

    Open a new office required helper calling work and supervisor interested person contact **Job Types**: फ़ुल-टाइम, पार्ट-टाइम **Salary**: From ₹18,000.00 per month Expected hours: No more than 40 per week **Benefits**: - वर्क फ़्रॉम होम - हेल्थ इंश्योरेंस Ability...

  • Helpdesk Executive

    4 weeks ago

    Noida, India IFI Techsolutions Pvt Ltd Full time

    **Help Desk Job Responsibilities**: Experience in working with ITSM tool (ManageEngine preferrable) should be able to identify Incident and Service Request taking ownership for closure of ticket understanding of ticket flow able to handle high priority tickets. Basic understanding of Azure cloud (optional) clear understanding of SLA able to work with...

  • Helpdesk Executive

    1 month ago

    Greater Noida, India JLL Full time

    JLL supports the Whole You, personally and professionally. Housekeeping Executive Property and Asset Management What this job involves You will ensure we provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle...

  • Operations Executive

    1 month ago

    Noida, India Technocruitx Universal Services Private Limited Full time

    **Designation / Position Name **:Ops Executive **Qualification**: Bachelor’s degree in any stream **Location**: Noida Sector 62 **Years of Experience **:1-2 yrs. of experience in handling IT / CCTV helpdesk or customer support **Previous nature of Experience /background which is mandatory **:Remote Support, It Support, Backend office, Customer support,...

  • Senior Executive EXL/SE/1002982

    2 months ago

    Noida, India exl Full time

    Job Description Knowledge of accounting and Accounts payable, vendor management & AP Helpdesk. Basic understanding of what is Insurance and how it works Desired Skill set • Sound knowledge and hands on experience with Excel and MS- office. • Knowledge of insurance concepts and basic accounting concepts. 

  • Senior Executive EXL/SE/1002982

    2 months ago

    noida, India exl Full time

    Job Description Knowledge of accounting and Accounts payable, vendor management & AP Helpdesk. Basic understanding of what is Insurance and how it works Desired Skill set • Sound knowledge and hands on experience with Excel and MS- office. • Knowledge of insurance concepts and basic accounting concepts. 

  • Diversity Hiring Customer Support Executive 3 to 6

    1 month ago

    Noida, India Capgemini Full time

    Responsible for service delivery of the areas assigned. - Meeting the service level and maintaining the accuracy of the database. - Basic Knowledge of Computers, Oracle and Sales force. - Should be able to work in Citrix based environment. - Knowledge of customer service, helpdesk and order fulfillment. **Primary Skills**: - Good communication (written and...