Client Servicing Executive

2 weeks ago


Surat Gujarat, India Kaapro Management Solutions Full time

Opening: 2 Nos.- Job ID: 54543- Employment Type: Full Time- Reference:
- Work Experience: 0.6 Year(s) To 3.0 Year(s)- CTC Salary: Not Disclosed by Recruiter- Function: Sales / BD- Industry: Other- Qualification: Any - Any Graduation; Any - Any Post-Graduation- Location:

- Surat

Posted On: 07th Feb, 2023
**1. JOB PURPOSE**:

- A client servicing executive supports clients by providing creative suggestions, answering questions, and responding to the concerns. They're the front line of support for clients and they help ensure that clients are satisfied with event services and layout.

**2. ROLE AND RESPONSIBILITIES**:
? Attend leads from all venues, take down the briefing and make the first call to client

? Confirm the first briefing and plan the first meeting with the client

? Explain the company’s profile, portfolio, and understand clients’ requirements ? Discuss the in-house themes as well as current trends with the client

? Ideation and research as per the client requirement

? Develop a customized presentation for the client

? Make quotation for the client in coordination with in-house quotation maker as well as the Head of Department

? Be updated with the current trends of the market and research about the same in detail

? Finalizing the budget & theme and other client requirements

? Post submission of the quotation, follow up with the closing of client

? Search for artists, if required and provide quotation for the same

? Delegate the project to respective project head and keep clear communication of requirement, making the client’s vision clear

? Maintain relationship with the clients

? Involve in event planning and keeping a check on the target cost for the same ? Continuous follow up on event execution as per the client’s vision

? Maintaining good relationship with stake holders

? Strictly following the set of SOP’s proposed by company for Client service

executive

? Reporting to top management

? Any other work given by top management

File: Manager Page 1 of 2

**3. COMMUNICATIONS AND RELATIONSHIPS**:
**Internal**: Team Members, Head of department, Founder etc.

**External**:Clients ,Vendors, Venue ,Artist etc.

**4. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED FOR JOB**

**Education **Graduation/ MBA in Management

**Experience **2+

**Skills **? Excellent organizational and time management skills

? Strong analytical and problem-solving skills

? Effective communication skills

? Exceptional customer service skills

? Creative and aesthetic knowledge

? Technical Knowledge

? Negotiation Skill

**Key Skills**:

- Client Coordination
- Client Handling
- Client Relationship
- Client Interaction
- Coordination

**Company Profile**:
The driving force behind our company is to cater from smallest to the biggest needs of every individual who’d want to host an event. We continuously strive to create top-notch benchmark - and experiences. “You dream it, we theme it” is our credo. With a team of passionate, dedicated and fun-filled people, we at - go above and beyond ourselves when it comes to staging -.

**Telephonic Interview Available**:

- Telephonic interview are scheduled for this job opening.



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