Executive Customer Service
3 weeks ago
**Date**:Feb 16, 2023
**Location**: Mumbai, IN
**Company**:Carestream Health
**Position Summary**:
The Customer care dispatch CCD agent has a fundamental role in providing support 24 hours a day 7 days a week, creating service calls and/or redirecting customer calls to a specialized support group and/or to our field engineers to provide immediate solution to all the doubts and issues which may arise with their digital or analog equipment as well as consumables for said equipment. The Service Agent will also support Field Engineers who need to update cases, create invoices (feedback) specifying time and materials used to resolve customer issues.
**Position Responsibilities**:
- Records all data provided by the customer in the systems, in order to make sure that the signaled issue will be solved; takes all and any relevant pieces of information in order to help solving the case, making sure the field engineers who are going to contact / visit the customer will be informed correctly and as rapidly as possible
- Support Carestream Engineers who need to process an escalation with level 2 specialists on radiographic equipment.
- Understand and interpret customers’ needs.
- Identify issues and determine the best action to solve these within the department guidelines.
- Deliver customer satisfaction, internal as well as external, straining continuously to improve the service/products we provide.
- Convey relevant information regarding the success of the case efficiently and clearly in order to repair and solve customers’ doubts.
- Efficient multi-tasking management.
- Respond any questions on the status of a service call, account or equipment.
- Provide details on the dispatch process regarding customers’ equipment and/or complaints on service accounts.
- Follow up meticulously on open cases by L1 agents until fully closed.
**Required Skills & Education**:
- Bachelor’s Degree/Graduate.
- Strong proficiency in English, both oral and written
- 2 years experience in customer service in an international inbound call operations.
- Flexibility to shift schedules in a 24/7 operations
- General knowledge of MS Office
- Strong customer service orientation
- Ability to articulate clearly.
- Readiness in data capturing.
- Interpersonal abilities.
- Team work abilities
- Ability to work under pressure
**Desired Skills**:
**Work Environment**:
**Physical Requirements**:
-
Customer Service
4 days ago
Mumbai, India Tech Mahindra business service Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...
-
Customer Service Executive
4 weeks ago
Mumbai, India timesjobs Full timeJOB DETAILS Answering client correspondences through email, social media, and by phone. Relaying extensive product information to customers. Closing sales for the company. Filing customer records, including contact information, purchases and billings. Conducting surveys and writing reports based on customer feedback on products and services. Providing...
-
Customer Service Executive
4 weeks ago
Mumbai, Maharashtra, India timesjobs Full timeJOB DETAILS Answering client correspondences through email, social media, and by phone. Relaying extensive product information to customers. Closing sales for the company. Filing customer records, including contact information, purchases and billings. Conducting surveys and writing reports based on customer feedback on products and services. Providing...
-
Customer Service Executive
1 month ago
Mumbai, India TECHNOCRATS Full time**Customer service Executive Job Description** We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Person ensure that a standardized level of service...
-
Bpo Customer Service Navi Mumbai
4 days ago
Navi Mumbai, India NARITH BUSSINES SERVICE Full timeUrgent Hiring For BPO Customer service Must have experience in BPO for Customer service executive Minimum 6 Months of experience Required Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing skill Ensuring Business Needs For Hiring Are Met **Salary**: ₹20,000.00 - ₹27,000.00 per...
-
Customer Service Executive
4 weeks ago
Mumbai, India timesjobs Full time: FemaleEXPERIENCE: 3 Years To 6 YearsJOB DETAILSRepresenting companys standards with highly polished communication skillsKnack to handle premium clients with ease and tactAttend phone calls and maintain a database for the sameBasic validation of clients initial detailsEfficiently forwarding the leads to relevant stakeholdersBuilding and maintaining...
-
Bpo Customer Service Navi Mumbai
4 days ago
Navi Mumbai, India NARITH BUSSINES SERVICE Full timeUrgent Hiring For BPO Customer service Must have experience in BPO for Customer service executive Minimum 6 Months of experience Required Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing skill Ensuring Business Needs For Hiring Are Met **Salary**: ₹25,000.00 - ₹35,000.00 per...
-
Customer Service Executive
4 weeks ago
Mumbai, Maharashtra, India timesjobs Full time: FemaleEXPERIENCE: 3 Years To 6 YearsJOB DETAILSRepresenting companys standards with highly polished communication skillsKnack to handle premium clients with ease and tactAttend phone calls and maintain a database for the sameBasic validation of clients initial detailsEfficiently forwarding the leads to relevant stakeholdersBuilding and maintaining...
-
Customer Service
1 month ago
Mumbai, India Tech Mahindra business service Full timeCUSTOMER SERVICE, Fluent English SSC & HSC Passed. 6 month minimum bpo experience. **Salary**: ₹10,898.10 - ₹37,000.00 per month **Benefits**: - Commuter assistance Schedule: - Rotational shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Mumbai, Maharashtra: Reliably commute or planning to relocate before...
-
Customer Service
4 weeks ago
Mumbai, India Tech Mahindra business service Full timeCUSTOMER SERVICE, Fluent English SSC & HSC Passed. 6 month minimum bpo experience. **Salary**: ₹19,000.00 - ₹40,000.00 per month **Benefits**: - Commuter assistance Schedule: - Rotational shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Mumbai, Maharashtra: Reliably commute or planning to relocate before...
-
Customer Service Executive
4 weeks ago
Mumbai, India Paramount Health Services Full time**Company Description** Paramount Health Services(TPA) Pvt. Ltd. (PHS) is a Third Party Administrator (TPA) in the Health Insurance Sector, servicing all insurance companies. PHS adds value to basic health insurance policies for individuals through its network of healthcare service providers, medical care standardization, claims management, client...
-
Customer Service Executive
2 days ago
Mumbai, India August Assortments Private Limited Full time**Job description customer service executive** Ø Dealing with customer issues and churning out an easy-to-follow solution Ø Handling customer concerns and complaints in a timely manner Ø Establishing a positive rapport with all clients and customers in person or via phone Ø Handle Operations and execution of orders Ø A customer service...
-
Bpo Customer Service Navi Mumbai
4 days ago
Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full timeUrgent Hiring For BPO Customer service international Evening shift 5pm to 2 am Must have experience in BPO for Customer service executive Minimum 1 Years of experience Required in escalation/complaint handling **Freshers with Excellent comms required **Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing...
-
Customer service executive
4 days ago
Navi Mumbai, Maharashtra, India timesjobs Full timeJOB DETAILSAnswer calls professionally to provide information about products and services Take/ cancel orders, or obtain details of complaints Follow up to ensure that appropriate actions were taken on customers' requestsFUNCTIONAL AREAcustomer support executive, customer service executive, customer relations, customer relationship, customer care, customer...
-
Customer Service Executive
1 month ago
Mumbai, India Zoof software Solutions Full timeLooking for fresher customer service executive for logistics company Pace Projects. We are an international logistics company focusing on timely and efficient delivery **Requirements**: 1) Solve customer queries and inquires 2) Track shipments and inform customers where they are 3) Be prompt and quick in resolve issues 4) Escalate shipments that are...
-
Customer Service Executive
1 month ago
Mumbai, India Burgundy Brand Collective Full timeAs the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of accomplishment of successful customer service and management skills. Along with the team, you will be responsible for ensuring that the customer experience delivers the...
-
Customer Service Executive
1 month ago
Mumbai, India Zoof software Solutions Full timeWe are looking for the Customer Service Executive those who can join immediate **Responsibilities** 1. Promote excellent customer service and ensure satisfaction is delivered consistently. 2. Complete bookings with carriers and submission of shipping instructions with great accuracy 3. Build a strong relationship with customer in terms of high confidence...
-
Customer Service Executive
4 weeks ago
Mumbai, Maharashtra, India timesjobs Full timeJob Title Customer Service Executive From Salary 3.5 Lakh(s) INR per Annum To Salary 4.5 Lakh(s) INR per Annum Industry ITES/BPO Position Type Permanant Role Customer Service Executive (Voice) Required Education Any Graduate Work Location Airoli Description You will be responsible for Customer service (Non-Technical) where in you will be managing incoming...
-
Customer Service Executive
1 month ago
Mumbai, Maharashtra, India Paramount Health Services Full time**Company Description** Paramount Health Services(TPA) Pvt. Ltd. (PHS) is a Third Party Administrator (TPA) in the Health Insurance Sector, servicing all insurance companies. PHS adds value to basic health insurance policies for individuals through its network of healthcare service providers, medical care standardization, claims management, client...
-
Customer Service Executive
4 weeks ago
Mumbai, India MyGlit Full time**Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Flexible **Industry**:BPO / ITES **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling Key Skills: Listening Voice & Accent BPO Voice Process voice account - **_We are seeking a highly motivated and experienced Customer Service Executive to join our team in Mumbai._** Location -...