IT Executive Coordinator

3 weeks ago


Sahibzada Ajit Singh Nagar, India ADVANCETECH INDIA PRIVATE LIMITED Full time

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**Job Opening For IT Helpdesk Executive For Noida Location**

Aforeserve

**3.5**(1001 Reviews)

152 applicants

Posted 11d ago

Job details

About company

Reviews

**Benefits**:
Salaries

Job highlights
9 - Shifts - Day Shift 2:00 pm to 10:00 pm
- 6 - Gender - Female Only1 - 2 YearsNot mentioned₹ 2,50,000 - 3,25,000 P.ANoida(Sector-16A Noida), New DelhiKey skillsTechnical Coordinator
IT Helpdesk executive
Job description
Provide L1 support through remotely access to the end user if required.
Worked on hp openview helpdesk tool
Resolve within SLA, co-ordination, account handling in active directory.
Preparing vendor master MIS on Monthly basis.
Troubleshooting remotely users all types of OS & network related problems.
Log tickets in the service desk tool on behalf of users service requests over phone and mail and assign the incident/request to appropriate technical group and categorize into appropriate severity and priority group.
Provide remote support for the issue pertaining to the services under scope of work (SOW) using knowledge base and standard operating procedures wherever possible.
Monitor the helpdesk tool for open and pending incident.
Download and update antivirus definitions of end users.
Provide solution/services under the service level agreement (SLA).

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Company logo
Job Opening For IT Helpdesk Executive For Noida Location
Aforeserve
3.5(1001 Reviews)
152 applicants
Posted 11d ago
Job detailsAbout companyReviewsBenefitsSalaries
Job highlights
9 - Shifts - Day Shift 2:00 pm to 10:00 pm
- 6 - Gender - Female Only

1 - 2 Years

Not mentioned

₹ 2,50,000 - 3,25,000 P.A

Noida(Sector-16A Noida), New Delhi
Key skills
Technical CoordinatorIT Helpdesk executive
Job description
What you’ll do
Job description

Job description

Job Opening for IT Helpdesk Executive for Noida Location

1-Interview Telephonic

2 - Position - IT Helpdesk

3 - Salary Range 24000/- CTC in hand 21000/
- 4 - Job Location - Noida Sector 16

5- Experience 1.6 yr to 3 yrs

6 - Gender - Female Only

7- Job Location & Interview Address - Noida Sector 16

8- Contact Person Yasmin

9 - Shifts - Day Shift 2:00 pm to 10:00 pm
- 10- Education Qualification - Any Graduate

11 - Detailed Job Description Good knowledge to coordinate with User and assigning calls to engineer as per priority based

Maintaining the data on excel preparing the report with the help of V lookup, H lookup, Pivot Table.
Provide L1 support through remotely access to the end user if required.
Worked on hp openview helpdesk tool
Resolve within SLA, co-ordination, account handling in active directory.
Preparing vendor master MIS on Monthly basis.
Troubleshooting remotely users all types of OS & network related problems.
Log tickets in the service desk tool on behalf of users service requests over phone and mail and assign the incident/request to appropriate technical group and categorize into appropriate severity and priority group.
Provide remote support for the issue pertaining to the services under scope of work (SOW) using knowledge base and standard operating procedures wherever possible.
Monitor the helpdesk tool for open and pending incident.
Download and update antivirus definitions of end users.
Provide solution/services under the service level agreement (SLA).

**Salary**: ₹35,000.00 - ₹45,000.00 per month

Day range:

- Monday to Friday

Shift:

- Day shift

Ability to commute/relocate:

- Zirakpur, Sahibzada Ajit Singh Nagar - 140603, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)

**Language**:

- Hindi (required)

Work Location: One location


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