Hotel Front Desk Receptionist

2 weeks ago

Mathura, India AUDRA HOTELS AND RESORTS PVT LTD Full time

We are looking for a well-groomed, friendly hotel front desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guest payments during check-in. You should have a pleasant and professional disposition with guests and other hotel staff.

You should provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests.

**Responsibilities**:

- Checking guests in and out.
- Receiving and managing reservations made online and telephonically.
- Verifying guests' payment methods during check-in.
- Assigning rooms to guests and informing them of any specials offered by the hotel.
- Organising transport services for guests at their request.
- Providing guests with information about the hotel.
- Keeping abreast of attractions that may be of interest to guests.
- Monitor room rate fluctuations, identify seasonal prices and negotiate with guests.

**Requirements**:

- High school qualification or equivalent.
- Previous hospitality experience.
- Strong written and verbal communication skills.
- Well-presented and professional appearance.
- Competency with Microsoft Office.
- Ability to learn on the job.
- Excellent customer service skills.
- Must have flexible hours.

**Salary**: ₹11,000.00 - ₹15,000.00 per month

Schedule:

- Fixed shift
- Night shift
- Weekend availability

**Experience**:

- total work: 2 years (preferred)

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