Customer Service- Australian Voice
2 weeks ago
Grade
- BPO1/2
Skill
- Australian Voice
Location
- Mumbai (Thane)
- Explain company's features, products, and services
- Make billing adjustments in accordance with company policies
- Assist customers with service or feature modifications on account
- Respond to any disruption of service issues
- Open trouble ticket depending on the nature of the service issue
- Analyse, isolate and diagnose customer service trouble
- Route ticket to appropriate department for resolution
- Provide existing trouble ticket status to customers
- Coordinate customer premise visit with on-ground team
- Escalate customer complaints in accordance with company polices
- Respond to any customer general inquiries and
- Redirect calls not related to the Services
Qualifications :BACHELOR OF COMMERCE
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Mumbai, Maharashtra, India Tech Mahindra Full time**Tech Mahindra Ltd**: - Malad, Mumbai has an opportunity for Australian Voice Process. *Eligibility: - **HSC/Graduate** with minimum **6 months **of INTERNATIONAL BPO experience (Voice) - **SSC** with minimum **1 year** of INTERNATIONAL BPO experience. Ex - Transportation Boundary - (Churchgate to Virar, CST to Thane, CST to Vashi) *Benefits: - Salary...
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Mumbai, Maharashtra, India Tech Mahindra Full time**Tech Mahindra Ltd**: - Malad, Mumbai has an opportunity for Australian Voice Process. *Eligibility: - **HSC/Graduate** with minimum **6 months **of INTERNATIONAL BPO experience (Voice) - **SSC** with minimum **1 year** of INTERNATIONAL BPO experience. Ex - Transportation Boundary - (Churchgate to Virar, CST to Thane, CST to Vashi) *Benefits: - Salary...
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Mumbai, India Tech Mahindra Full time**Tech Mahindra Business Services**: - Malad, Mumbai has an opportunity for Australian Voice Process. *Eligibility: - **HSC/Graduate** with minimum **6 months **of INTERNATIONAL BPO experience (Voice) - **SSC** with minimum **1 year** of INTERNATIONAL BPO experience. Ex - Transportation Boundary - (Churchgate to Virar, CST to Thane, CST to...
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Mumbai, Maharashtra, India Tech Mahindra Full time**Tech Mahindra Ltd**: - Malad, Mumbai has an opportunity for Australian Voice Process. *Eligibility: - **HSC/Graduate** with minimum **6 months **of INTERNATIONAL BPO experience (Voice) - **SSC** with minimum **1 year** of INTERNATIONAL BPO experience. Ex - Transportation Boundary - (Churchgate to Virar, CST to Thane, CST to Vashi) *Benefits: - Salary...