Home Charger M1

6 months ago

India Mahindra Electric Automobile Limited Full time

**Responsibilities & Key Deliverables**

**Home Charger Installation**
Management of home charger installation in collaboration with installation service provider for ensuring seamless customer experience
- Ensure installation process adherence by monitoring and reviewing CX managers at Dealerships
- Manage process deviations and ensure customer delight
- Prompt handling of customer concerns and managing escalations
- Finetuning installation process design and ensure that IT systems are updated
- Track and improve customer satisfaction metrics for charging (CSAT score, intelloe feedback etc.)
- **E-Mobility service management**
Support CPO partnerships on ground during on-boarding or escalations
- Ensure sustenance of M&M charging platforms
- Engagement with incumbent partners for developing customer propositions
- Develop & deploy new features on M&M charging platform for improving customer experience
- Use analytics to discover customer charging insights and deploy relevant customer propositions
- **Dealership Electrification**
Drive installation of Fast DC chargers at dealership network
- De-bottleneck process stage gates by engaging with dealers and charging partners
- Identify out of the box solutions where fast charger installation is a challenge
- Engage with charging partner to discover customer charging behaviour insights at the dealership network
- **Experience**
- Minimum 7-8 yrs.of experience
- Exposure and basic understanding of charging ecosystem & components

**Industry Preferred**
- Automobiles OEMs / Charging infrastructure companies
- **Qualifications**
- B.Tech + MBA preferred
- **General Requirements

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