Customer Success Associate I-in

3 weeks ago

Gurgaon, India Rackspace Full time

**Role**:
**Customer Success Associate I-IN**

**Experience**: 2 to 4 yrs
- **Open to work in permanent Night Shift, 6:30 pm to 3:30 am IST **

**Job Profile**:
Provides support to the Service Delivery Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests. Working alongside teams of Service Delivery Managers the Service Delivery Associate proactively manage inbound customer requests and ensure that these are seen through to full resolution. This requires routing workstreams to the most appropriate team, responding directly to customers’ needs and action frequent clerical and commercial tasks on behalf of the Service Delivery group. Service Delivery Associates insure fast response to inbound customer requests, drive efficiency in service delivery tasks and processes, delivering a fanatical support experience. Service Delivery Associates are responsible for taking ownership of the customer requests with each of their customers and to serve as an interface between the customer and the Rackspace support infrastructure. They ensure that their customers technical, administration and specialist support needs are met.

**Key Responsibilities**:

- Monitor inbound customer ticket requests and route appropriately
- Respond directly to customer information requests for specific task responsibilities
- Monitor and progress open tickets within agreed time scales to ensure customer/internal response receipt
- Proactively take ownership and work tickets
- Identify common/recurring operational issues in support queues and support customer to resolution
- Identify areas in which ticket volumes could be reduced and managed more efficiently through process or management change
- Escalates support requests (phone/ticket) according to escalation procedures
- Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales
- Responsible for adhering to company security policies and procedure as directed.
- Utilizing business knowledge, networks and commercial acumen to see tickets through to completion
- Ticket workload completed
- Customer satisfaction. Based on NPS Ticket score
- Performance accuracy measures
- Strive towards a world class target of 80% for the Net Promoter Score including NPS-T scores
- Engagement of every customer within their customer base
- Ticket and workload management

**Knowledge**:

- Tenacious problem solver, will own issues until full resolution
- Excellent communication skills, both written and verbal with great attention to detail
- Strong rapport and relationship building skills with both internal departments and external customers
- Strong level of business awareness and commercial acumen with solid understanding of financial terminology
- Strong organizational, time management and prioritization skills
- Able to take a creative approach to situations and problem solving
- A minimum of 2 years experience in a Service Delivery / Account Management role
- A minimum of 2 years experience in the IT industry or holds a good understanding of Internet Technologies
- Understanding of IT industry working practices / methodologies - ITIL foundation certification desirable but not essential

**About Rackspace Technology**

**More on Rackspace Technology

  • Customer Success Associate

    5 days ago

    gurgaon, India Infosec Ventures Full time

    Sr. Associate / Associate - Customer SuccessWho are we looking for?Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting edge technology, performing analyses, updating business rules, presenting results...

  • Customer Success Associate

    4 weeks ago

    Gurgaon, India One clickk solution Full time

    Department: Operations Designation: Customer Success Associates location: Gurgaon Campaign Type: International (AU Process) What you will be doing? Skills Required: Excellent Communication skills required in English Customer handling skills Qualification: Graduate/Undergraduate Experienced and freshers, both can apply Should be comfortable working...

  • Associate, Member Success

    4 weeks ago

    Gurgaon, India Gerson Lehrman Group Full time

    Member Solutions Associates are responsible for delivering **exceptional customer support** for and managing relationships with GLG’s Network Members, which include former C-suite executives, academics, scientists, policy specialists, former public sector leaders and other top professionals. This is a fast-paced customer service position in which...

  • Gcb Operations Associate

    4 weeks ago

    Gurgaon, India BT Group Full time

    GCB Operations Associate - Italy **Job Req ID**:19971**Posting Date**:8 Aug 2023**Function**:Business Operations**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:competitive**Why this job matters** The Service Delivery Advisor 2 assists in service delivery activities across multiple customer accounts, supporting customer needs to ensure...

  • Customer Support Associate

    4 weeks ago

    Gurgaon, India The OmniJobs Full time

    Job Title: Customer Support Associate (Fresher) Location: Noida, Uttar Pradesh Job Description: We are seeking enthusiastic and dedicated individuals to join our team as Customer Support Associates. As a Fresher Customer Support Associate, you will play a vital role in ensuring exceptional customer satisfaction and providing effective resolutions to...

  • Customer Success Executive

    1 week ago

    gurgaon, India Hopcharge Full time

    Job descriptionJob Title :- Customer Success ExecutiveExperience :- 1yearsLocation :- Gurgaon, HaryanaKey Skills :- 1) Customer Experience Executive.2) B2C3) Customer Retention.4) Customer Success.5) Renewals.The job description of a Customer Experience Manager typically involves overseeing and enhancing the overall experience that customers have with a...

  • Customer Success Associate

    4 weeks ago

    Gurgaon, India Vertex global Services Full time

    *Work and responsibilities* - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize, and manage time effectively - Proven customer support experience or experience as a Client Service Representative **Salary**: ₹27,000.00 per...

  • Customer Success Associate

    4 weeks ago

    Gurgaon, India vertex global services Full time

    **PURPOSE OF POSITION** **PRIMARY DUTIES AND RESPONSIBILITIES** - Follow procedures methodically to accurately respond to customers on Call. - Provide quotes and information to customers related to their product. - Provide information including Delivery time and other quires related to product. - Fulfill invoice requests on purchased products. **WORK...

  • Customer Success Associate

    7 days ago

    Gurgaon, India vertex global services Full time

    **PURPOSE OF POSITION** **PRIMARY DUTIES AND RESPONSIBILITIES** - Follow procedures methodically to accurately respond to customers on Call. - Provide quotes and information to customers related to their product. - Provide information including Delivery time and other quires related to product. - Fulfill invoice requests on purchased...

  • Finance Data Associate

    7 days ago

    Gurgaon, India BT Group Full time

    Finance Data Associate **Job Req ID**:26642**Posting Date**:24 Nov 2023**Function**:Finance**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:competitive**Why this job matters** **What you’ll be doing** 1. Assists in the delivery of a wide range of routine financial analysis and other finance activities within existing procedures to...

  • Customer Service Associate

    4 weeks ago

    Gurgaon, India Cyitechsearch LLC Full time

    **Department**: Operations **Designation**: Customer Success Associates (Voice Process) **Campaign Type**:Domestic **Total Number of Openings**: 150 **Role & Responsibilities**: **Skills Required**: - Average Communication skills required in English **Qualification**: - Graduate/Undergraduate both can apply - Male and female both can apply - Should be...

  • Customer Success Internship

    4 weeks ago

    Gurgaon, India Bribooks Full time

    The Customer Success Executive is the primary link between BriBooks and our Users. In this position, you will ensure that BriBooks Users make the best possible use of the BriBooks platform. What You Will Do - Empower BriBooks Users to improve their overall experiences and ensure the utmost customer delight. - Escalate issues to the right person in a timely...

  • Customer Service Support Advisor

    4 weeks ago

    Gurgaon, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:14994**Posting Date**:20-Apr-2023**Function**:Business Services & Operations**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:COMPETITIVE**Why this job matters** The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support...

  • Trainee Customer Service Support Advisor

    7 days ago

    Gurgaon, India BT Group Full time

    Trainee Customer Service Support Advisor **Job Req ID**:15882**Posting Date**:9 Jun 2023**Function**:Business Services & Operations**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing...

  • Trainee Customer Service Support Advisor

    4 weeks ago

    Gurgaon, India BT Group Full time

    Trainee Customer Service Support Advisor **Job Req ID**:22076**Posting Date**:6 Sep 2023**Function**:Customer Service**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support...

  • Customer Success Associate

    4 weeks ago

    Gurgaon, India SnapFind Full time

    **Responsibilities & duties**: 1. Place phone calls to potential freelancers from our database 2. Perform script (with necessary adjustments) to ensure consistency of the sales program 3. Answer potential freelancers’ questions about freelancing projects and income goals 4. Generate between 50-60 profiles through freelancers every day. 5. Maintain good...

  • Customer Support Associate

    4 weeks ago

    Gurgaon, India Kareer hub Full time

    Hiring for Customer support associate for a leading MNC, Please find the details below: Profile : Customer support associate Salary upto 40 k Locations : Delhi / Gurgaon / Noida - **Call Sana : 9650005227**_ **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹40,000.00 per month Schedule: - Day shift Supplemental pay types: -...

  • Customer Service Support Advisor

    7 days ago

    Gurgaon, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:26730**Posting Date**:24 Nov 2023**Function**:Business Services & Operations**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support...

  • Senior Customer Success Manager

    1 week ago

    gurgaon, India FieldAssist Full time

    Our success is in the success of our customers. Only you can make that happen.A Senior Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.About...

  • Associate || Customer Experience

    1 month ago

    gurgaon, India Zomato Full time

    We are on the hunt for our next Customer Service Champion!As part of the Zomato Associate Accelerator Program (ZAAP ), you will join a group of passionate peers to address the pressing needs and concerns of our online ordering customers and elevate the standard of Zomato's customer service.Here, you're not just an Associate; you are on the path to...