Executive Housekeeper

4 weeks ago

Mumbai, India IHCL Full time

Job Responsibilities
- Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness
Investigates complaints regarding housekeeping service and equipment, and takes corrective action
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
- Coordinates work activities among departments
- Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment
Inventories stock to ensure adequate supplies
- Evaluates records to forecast department personnel requirements
Makes recommendations to improve service and ensure more efficient operation
- Prepares reports concerning room occupancy, payroll, and department expenses
- Selects and purchases new furnishings
Performs cleaning duties in cases of emergency or staff shortage
- Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management
- Attends staff meetings to discuss company policies and patrons' complaints
- Issue supplies and equipment to workers
- Establishes standards and procedures for work of housekeeping staff
Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy
- Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports
- Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals
- Supervise and direct the daily activities of all Housekeeping staff.
- Ensure the service standards regarding cleanliness, amenities and maintenance in rooms and public areas are adhered.
- Manage the inventory of supplies, linen and equipment and maintain their records.
- Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies
- Ensure all the public and private areas are clean as per specific standard.
- Ensure through regular monitoring of GSTS and constant guest feedback, prompt, efficient and accurate service to all guests.
- Inspect guestrooms (VIPs) and Monitor super room cleaning
- Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.
- Monitor productivity standards and Schedule staff in order to optimize manpower.
- Ensure that all the operational standard procedures/guidelines set for all the processes/activities/situations are followed (Key Control, Lost & Found etc).
- Co-ordinate with the Front Office department on releasing of rooms and special guest requests (hard board, flower arrangements etc).
- Ensure good physical upkeep, condition of guestrooms and various housekeeping equipment and Co-ordinate with the Engineering department for the repairs and maintenance.
- Monitor the aesthetic standards of the hotel which includes flower arrangements, gardens, interiors etc
- Stay informed about of industry innovations in cleaning techniques, preventive maintenance and cleaning product technology.
- Ensure clean and defect free rooms are provided to guests
- Keep a track of emergency supplies and other items provided to guests
- Maintain the lost & found register

Ensure optimal usage of cleaning supplies and devise methods to reduce wastage

Job Requirements
- Responsible for cleanliness, orderliness and appearance of the entire Hotel
- Ensure that rooms are made as per company standard
- Prepare Annual Housekeeping Budget
- Maintain par stock of guest supplies, cleaning supplies, linen and uniform
- Organize inventories with Accounts and General Store for linen, uniform and fixed assets
- Pay particular attention while organizing pest eradication activities
- Develop and implement Housekeeping systems and procedures
- Prepare reports for management information
- Assist Purchase department in selecting suppliers for items related to Housekeeping
- Plan, control and supervise Horticultural activities
- Attending and resolving guest complaints
- Verification of supplies consignments
- Organize on-the job training and evaluate its effectiveness
- Approval of the Functional Manual of the department.
- Recommend recruitment of new personnel
- Oversee day-to-day cleaning responsibilities of housekeeping team
- Maintain relationships with all employees in their department
- Handle all personnel issues within their department
- Dealing with hospitality suppliers: linen, cleaning materials and guest supplies, such as soap, aftershave, etc.
- Administrative tasks like controlling budgets supply costs, laundry, maintenance and wages
- Organizing staff schedules
- Reporting on overseeing stock-takes, budgets and other paperwork, such as maintenance reports and safety audits
- **Other Routine Responsibilities**:

- Daily inspection of public areas and employees locker rooms
- Daily briefing of Supervisors/ Executives
- Coordinating the preventive maintenance schedule of rooms and public area with maintenance de

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