Female - Tele Sales

4 weeks ago

Kolkata West Bengal, India Ananta resource Management Full time

**Description**:
**Job Role**:1. Call Volume: A goal of making 150 to 200 outbound connected calls per day. This would ensure a high level of outreach and customer engagement.
2. Call Duration: A target of 300 minutes (5 hours) of total talk time per day to meet the desired sales and service goals.
3. Sales Focus: The role will involve hardcore selling, meaning the call center agents must be assertive and persuasive in promoting the services and products offered.
4. Product Offering: The primary focus is on selling medicines and related healthcare services via outbound calls, which requires in-depth product knowledge and effective communication skills to drive sales.To meet these targets, agents will need to be well-trained in both the sales process and the healthcare offerings, ensuring that they can handle a high call volume while also providing valuable information to customers.

**Responsibilities**:
1. Customer Inquiries & Issue Resolution:

- Address customer inquiries regarding medications, prescriptions, and healthcare products.
- Resolve complaints promptly to ensure customer satisfaction.
2. Prescription Review:

- Verify the accuracy, authenticity, and compliance of prescriptions with relevant regulations.
3. Collaboration:

- Work with the dispensing team for the timely and accurate delivery of medications.
- Maintain detailed customer interaction records in the CRM system.
- Use CRM data to identify trends and suggest improvements in customer service.
4. Team Coordination:o Work closely with sales, support, and pharmacy teams to ensure smooth service delivery.
5. Training & Knowledge Sharing:

- Assist in training customer support staff on pharmaceutical knowledge and best practices.

**Preferences & Key Skills**:
1. Healthcare & Pharmaceutical Knowledge:

- Basic knowledge about medications, supplements, and healthcare products is preferred.
- Familiarity with legal and regulatory guidelines in the healthcare field is necessary.
2. Multitasking & Time Management:

- Ability to manage multiple tasks efficiently, ensuring prompt responses and prioritizing urgent requests.
3. Sales Skills:

- Suggest complementary products to customers and provide personalized recommendations to drive sales (upselling).
4. Technology Proficiency:
5. Handling Difficult Situations:

- Clear and professional communication is needed, especially when handling difficult customer situations.

Pay: ₹120,000.00 - ₹240,000.00 per year

**Benefits**:

- Flexible schedule

Schedule:

- Day shift

Application Question(s):

- Are you currently residing in Kolkata?
- Do you have your own Laptop?
- Are you comfortable with Canal South Road kolkata -700105, Busstop - Bypass dhaba after science City. Metropolitan Cooperative society?
- Do you have experience in Inside Sales?
- Are you comfortable with CTC 1.20 LPA To 2.40 LPA?

**Experience**:

- Tele Sales: 1 year (required)

Work Location: In person

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