Telesales Executive
4 days ago
**Job Summary**:
We are seeking a motivated and results-driven Telesales Representative to join our dynamic
through outbound calls to prospective and existing customers. You will play a crucial role in
expanding our customer base, promoting our products/services, and providing excellent customer
service.
**Key Responsibilities**:
- **Outbound Calling**:Make a high volume of outbound calls to potential and existing
customers to promote products/services, generate sales, and achieve sales targets.
- **Lead Generation**:Identify and qualify sales leads, understanding customer needs, and
offering appropriate solutions to meet those needs.
- **Product Knowledge**:Develop a deep understanding of the company’s products/services
and effectively communicate their benefits and features to customers.
- **Sales Conversion**: Convert potential leads into sales by understanding customer
requirements, presenting the right products/services, and closing deals.
- Customer Relationship Management: Build and maintain strong relationships with
customers by providing prompt and accurate responses to their inquiries and following up
on their needs.
- **Sales Reporting**:Maintain accurate records of all sales activities, customer interactions,
and transactions in the company’s CRM system.
- **Follow-Up**:Follow up on leads, handle customer objections, and provide post-sale
support to ensure customer satisfaction.
- **Target Achievement**: Meet or exceed monthly and quarterly sales targets and KPIs set
by the company.
- **Feedback**: Gather and report customer feedback to the sales and marketing teams to
improve products/services and sales strategies.
**Key Requirements**:
- **Experience**: Previous experience in telesales, telemarketing, or a related sales role is
preferred.
- **Communication Skills**: Excellent verbal communication and interpersonal skills with
the ability to build rapport quickly.
- **Sales Skills**: Strong persuasion, negotiation, and closing skills with a proven track record
of meeting or exceeding sales targets.
- **Customer Focus**:A Customer-centric approach with the ability to understand customer
needs and provide solutions.
- **Technology Proficiency**:Proficient in using CRM Software, telephony systems, and
Microsoft Office Suite (Word, Excel, Outlook).
- **Self-Motivated**:Ability to work independently, manage time effectively, and handle a
high volume of calls.
- **Problem-Solving**: Ability to handle customer objections and complaints effectively and
resolve issues promptly.
- **Adaptability**: Willingness to learn and adapt to new products, services, and sales
techniques.
**Working Conditions**:
**Work Environment: This role is primarily office-based,
- Hours: Full-time position with standard office hours. Some flexibility may be required to
meet sales targets.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,803.55 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Telesales: 1 year (required)
- Lead generation: 1 year (required)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
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