Expert

2 months ago

Vadodara, India NielsenIQ Full time

**Job Description**:
Accountability for the implementation and improvements of respective function’s processes and standards in the country, including quality performance and issue resolution, driving an
ongoing improvement in overall performance.

The Expert/SME works with the BAU leader(s) supporting budgetary / resource planning
and monitoring, performance management and cost leadership initiatives through

productivity initiatives.

**Responsibilities**

1. Accountability for Quality and Productivity improvement of the respective department in the country. Drive an on-going focus and improvement in Right First Time delivery to contribute to client satisfaction.

This will include:

- Responsibility for department quality performance monitoring, reporting and analysis.
- Work with other Ops. Function leads in the country to manage projects and deliver on clients’ commitments.
- Participation in Quality improvement plans (inc. Quality Walk, Quality Focus Meetings, Root Cause Analysis activities, Operational Excellent programs)
- Work with Client Liaison management team to support the creation, monitoring and execution of quality plans for strategic and hot spot clients
- Work with operations team to identify focus areas - country / type of errors
- Work with the Quality lead and BI team on First time right and cycle time reporting
- Up-skill on platform functionality and process improvement

2. Must be having Operations experience specifically supporting transition.
3. Ensure appropriate communication and escalation of issues to relevant senior stakeholders.
4. To lead the resolution of operational issues in collaboration with other pillars. Driving focus on
issue correction and prevention (through Quality Focus and Root Cause Analysis).
5. Manage close links with Enablement leads and Input Validation Managers - ensuring our
country quality and delivery standards are met / exceeded, ensuring high levels of customer
satisfaction on product content.
6. Support Enablement with SOP roll out.

**Qualifications**:

- Bachelor's or Master's degree or equivalent (English advanced)-E, with a minimum experience in operational areas
- Proven leadership skills - to manage teams, to manage projects, able to identify the talent, inspire and engage the team
- Knowledge of RD processes, systems, SOPs etc
- Strong communication skills and the ability to communicate requirements clearly to stakeholders within and outside of Operations - ability to translate technical detail as required for audience
- Proven organisational skills and the ability to work within a cross-functional team
- Project management skills - ability to accurately scope project requirements, manage stakeholder expectations, budgets / costs, and maintain a strong say/do ratio
- Process driven - ability to define and refine processes to ensure continual improvement in quality and productivity

Additional Information

**About NIQ**

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.

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**Our commitment to Diversity, Equity, and Inclusion**

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
- NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process._

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