Salesforce B2B Commerce
6 months ago
**Description**:
**Roles and responsibilities**
- Provide ongoing support and maintenance for Salesforce B2B Commerce platforms, ensuring high availability and optimal performance.
- Troubleshoot and resolve complex issues related to Salesforce B2B Commerce, including system errors, integration challenges, and functionality bugs.
- Work closely with clients to understand their support needs, gather feedback, and deliver tailored solutions.
- Manage support tickets effectively, prioritizing and addressing issues in a timely manner.
- Develop and maintain documentation for system configurations, support procedures, and best practices.
- Provide training and guidance to users on Salesforce B2B Commerce features and functionalities.
- Stay updated on the latest Salesforce B2B Commerce trends, updates, and best practices to continuously improve service quality.
Requirement
- Minimum of [6-7] years of experience in supporting Salesforce B2B Commerce or similar platforms.
- 1. Salesforce B2B Commerce Platform Expertise:
- Deep understanding of Salesforce B2B Commerce (formerly known as CloudCraze) functionalities, features, and limitations.
- Familiarity with the platform's architecture and ability to leverage its capabilities to meet business requirements.
2. Salesforce Ecosystem Knowledge:
- Proficiency in Salesforce core features and functionality, including Salesforce CRM, Salesforce Cloud, and other related modules.
- Experience with Salesforce integrations, using tools like Salesforce Connect and APIs for integrating with external systems.
3. Apex and Visualforce:
- Strong skills in Apex programming language for custom business logic on the Salesforce platform.
- Ability to develop and customize user interfaces using Visualforce.
4. Lightning Web Components and Aura Framework:
- Proficiency in developing with Lightning Web Components and Aura Components for creating engaging user interfaces.
- Understanding of modern web technologies and frameworks which integrate with Salesforce.
5. JavaScript, HTML, and CSS:
- Solid knowledge of JavaScript, HTML, and CSS for front-end customization and development.
- Experience in responsive web design to ensure compatibility across various devices and screen sizes.
6. Data Management and Analytics:
- Skills in data modeling, management, and security within the Salesforce platform.
Ability to use Salesforce reporting and analytics tools for data analysis and business intelligence.7. System Integration:
- Experience in integrating Salesforce B2B Commerce with various back-end systems like ERP, CRM, payment gateways, and other third-party services.
- Knowledge of integration patterns and middleware tools.
8. User Experience Design:
- Understanding of user experience principles to design intuitive and efficient workflows and interfaces.
- Ability to translate business needs into technical specifications that improve user engagement.
9. Problem-Solving and Troubleshooting:
- Strong analytical and problem-solving skills to troubleshoot and resolve technical issues.
- Ability to perform root cause analysis and implement long-term solutions.
10. DevOps and Agile Methodologies:
- Familiarity with DevOps practices, including version control (like Git), continuous integration, and deployment strategies.
- Experience working in Agile development environments, understanding of Scrum or Kanban methodologies.
11. Certifications and Continuous Learning:
- Holding relevant Salesforce certifications (e.g., Salesforce B2B Commerce Administrator, Salesforce B2B Commerce Developer, Salesforce Certified Administrator, etc.) which demonstrate a solid understanding of the platform
12. Security and Compliance:
- Knowledge of security standards and best practices specific to Salesforce and e-commerce environments.
- Understanding of compliance requirements relevant to e-commerce, such as GDPR, PCI DSS, etc.
13. Performance Optimization:
- Experience in monitoring and enhancing the performance of Salesforce B2B Commerce platforms.
14. Customization and Configuration:
- Ability to perform both declarative (point-and-click) customization and programmatic customization to tailor Salesforce B2B Commerce to specific business needs.
- Experience in configuring complex pricing models, product catalog management, and customer segmentation in Salesforce B2B Commerce.
Work Location: Remote
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